Sky Castle

SUMMARY:
Managing the customer service functions, including cash, cashiers and redemption prizes.

DUTIES & RESPONSIBILITIES:

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers in job functions
• Provides ongoing guidance and instructions.

• Ensures all loss prevention standards are implemented and manages daily cash office inventory and cashier tracking.
• Answers inquiries regarding promotion events, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.

• Ensures shelves are clean and organized with proper rotation
• Maintains cleanliness in the whole area

• Complies with all store policies and procedures
• Perform other duties as required, including Cashier duties when necessary
• Runs the end of the day for the POS system
• Responsible for opening and closing the store as per key holder duties (as required)

QUALIFICATIONS

Planning, Judgement and Decision Making

• Independent thinking as it relates to organizing store
• Problem-solving is essential to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs

• Customer service oriented
• Computer literate
• Organized
• Efficient time management skills
• Familiarity with retail business
• Commitment to providing customer service

WORKING CONDITIONS

• Ability to work flexible shifts, which may include evenings and weekends

Sky Castle family entertainment is an indoor playground located in New Horizon Mall in Rocky View County, Alberta, near Calgary. Our mission is to provide fun, smile and fulfilment to everyone who comes to our Castle!