20 Sitecore Customer Success Manager Jobs Hiring Near You

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers-seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oreal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people-a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together.Our valuesguide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more atSitecore.com.

About the Role:

We are looking for a Solution Engineer with strong presentation skills as well as a strong technical and digital background to support our Channel Partner in LATAM. As a Solution Engineer, your primary responsibility is to deliver technical and strategic support throughout the entire sales cycles for our channel partner. Some of the largest and most complex enterprise solutions in the region, which will require a broad technical skillset and excellent business acumen and insight, will challenge you.

What You Will Do:

• Act as primary contact for designated partner, fostering a strong relationship across all levels
• Understand the partner's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams to enable exceptional support
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
• Support our partner's sales teams with technical aspects of the Sitecore sales processes
• Enableandassistthepartnerintheprospectingphasetodeliverthebestpossiblesolution proposal
• DeliverbespokedemonstrationscenariosoftheSitecoresoftwaresolutions
• DevelopanddeliverProofsofConcepttoSitecorepartner prospectorganizations
• Occasionalpublicspeakingoneventsintheregions
• Solutionprototyping,delivery,skinning,andpresentation
• Spendingaportionofyourtimelearningandupskillingontheplatformandnewandassociatedtechnologiesandfeatures.
• WritingtechnicalanswersandproposalstoRFP,RFQ,RFIfromprospects

What You Need to Succeed:

• Experiencewithcombiningtechnicalelementswithbusinessneedsandbusinessrequirementsoftheclients
• Experiencedatdemonstratingsoftwareusingavaluebasedapproach
• Demonstratetheabilitytoresolvemorecomplextechnicalissuesandintegrationofmultipleproductstocreatesolutions
• Anappreciationandunderstandingofcross-channeldigitalmarketingTechnologies
• Abilitytoabsorbandintegratelargeamountsofinformationinshorttimescales
• Excellentteamplayer,abletoworkcloselywithothertechnicalsalesandbusinessdevelopmentcolleagues,whileatthesametimeunderstandthevalueofself-drive,andtheabilitytocontrolandprioritizeowntimeindependently

Additional Skills That Could Set You Apart (Highly Desirable):

• Experience with Digital Experience Platforms (DXP), CMS, DAM MarTech, or enterprise software ecosystems
• UnderstandingoftheMarTechlandscapeandtrendsincludingSaaSandHeadlesscontentsolutions
• Familiarity with enterprise buying cycles and multi-stakeholder sales processes
• Experience working with Microsoft-centric ecosystems (Azure, enterprise SaaS environments) is a plus

Language Requirements:

• Fluent English (required)
• Fluent Spanish (required)
• Proficiency in Portuguese/Brazilian Portuguese is a strong advantage

Personal Attributes

• Self-starter with a high degree of ownership and accountability
• Comfortable operating across cultures and geographies

Why You Should Click 'Apply':

Sales and Customer Success are the key to our success!We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it's never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.

• Great team and company culture!You can find out more about our company culture in theSales and Customer Success teamandour commitment to creating a diverse and inclusive workplace,on ourYouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognised for award-winning Culture by Comparably.

Equal Opportunities at Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.