SinaLite

SinaLite is a leading wholesale trade printer and custom packaging provider, serving
20,000+ print businesses, resellers, and entrepreneurs across Canada and the US.
With 26 years of printing experience and over $45 million invested in cutting-edge print
technology, we help our clients maximize their print profits - and we're just as invested
in helping our own team grow. We were named a 2025 Regional Finalist in Canada's
Best Managed Companies Program, and we're looking for our next Print Production
Coordinator to help us keep raising the bar.

Compensation: $50,000 - $70,000

Why You'll Love Working Here

• Health & Wellness - Comprehensive health insurance and paramedical coverage for
  you and your loved ones, because your wellbeing comes first.
• Comfort + Convenience - Casual dress code and on-site parking, so you can focus on
  doing great work.
• The Sky's the Limit - Clear pathways for growth and advancement. We celebrate
  ambition and back it with real opportunities to move up.
• Supercharge Your Development - Access to company-sponsored learning
  opportunities to expand your skills and broaden your professional horizons.

Responsibilities and Duties:

Production Operations:

• Address and resolve any printing-related challenges that may emerge, working closely with technicians for swift solutions.
• Suggesting necessary revisions
• Utilize in-depth knowledge of SinaLite services to recommend solutions that cater to client needs and simultaneously bolster company profitability.
  
• Guarantee optimal manufacturing processes, ensuring timely deliveries while maintaining the highest quality standards.
• Oversee all client-related production activities, translating sales objectives seamlessly into actionable production strategies.
• Evaluate client files for production feasibility, discerning any constraints, and suggest necessary revisions to ensure optimal product creation.
• Oversee stock levels and inventory management, ensuring resources are always available for production needs.

Customer Service:

• Collaborating closely with the Sales Team.
• Coordinating with the client services team to meet or surpass client expectations.
• Reviewing client files to discern production constraints
• Cultivating and enhancing client relationships.
• Effectively handling customer accounts.
• Understand and anticipate client needs to ensure the best production outcomes.
• Arranging meetings and proficiently handling orders.
• Promptly addressing file-related matters and ensuring timely updates.
• Address customer inquiries proficiently and ensure all concerns are resolved promptly.
• Being the backbone of Customer Sales support.
• Leading the way in introducing new product offerings.
  

Qualifications:

• Diploma or Degree in Graphic Communications Management or a related field
• 2+ years of experience in related field, specifically in the print sector
• Knowledge of digital and offset printing.
• Demonstrated expertise in order tracking and management.
• Capable of working independently while fostering collaboration.
• Sales, customer service, or printing/graphic arts experience.
• Exceptional written and verbal communication skills in English.
• Interpersonal skills, positivity, and teamwork.
• High level of computer proficiency and adaptability.
  

Accessibility

Sinalite is committed to providing an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please notify us and we will work with you to meet your needs in a timely and respectful manner.

Information received relating to accommodation will be addressed confidentially.