Customer Operations Analyst
Miami, FL · On-site
Simpro Software is a company focused on revenue operations, and they are seeking a Customer Operations Analyst. This role is crucial for enabling data-driven decision-making and delivering insights ...
Simpro Software
23 Simpro Software Jobs Hiring in Florida
Customer Operations Analyst
Miami, FL · On-site
Simpro Software is a company focused on revenue operations, and they are seeking a Customer Operations Analyst. This role is crucial for enabling data-driven decision-making and delivering insights ...
Guide the customer throughout the Simpro Group journey and facilitate all resources offered. * Identify inefficiencies between the customer and their software, inefficiencies with workflows and ...
Guide the customer throughout the Simpro Group journey and facilitate all resources offered. * Identify inefficiencies between the customer and their software, inefficiencies with workflows and ...
You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro ... Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new ...
You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro ... Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new ...
Customer Support Representative
$15.25 - $20.75/hr
... with Simpro Group customers, and internal stakeholders. What You'll Do * Efficiently handle high ... Proactively identify technical issues with the software and accurately report them through our ...
Customer Support Representative
$15.25 - $20.75/hr
... with Simpro Group customers, and internal stakeholders. What You'll Do * Efficiently handle high ... Proactively identify technical issues with the software and accurately report them through our ...
Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This ...
Job Context The Customer Operations Analyst is part of Simpro's Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This ...
Senior Financial Analyst
$81K - $101K/yr
Experience with financial planning and analysis (FP&A) software such as Adaptive * Excellent ... Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are ...
Senior Financial Analyst
$81K - $101K/yr
Experience with financial planning and analysis (FP&A) software such as Adaptive * Excellent ... Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are ...
Sales Engineer
Miami, FL · On-site
Gain deep understanding of Simpro product and technical intricacies * Stay up to date with industry ... Ability to understand and explain software integrations, APIs, mobile applications, and cloud-based ...
Sales Engineer
Miami, FL · On-site
Gain deep understanding of Simpro product and technical intricacies * Stay up to date with industry ... Ability to understand and explain software integrations, APIs, mobile applications, and cloud-based ...
Job Context The Sales Operations Analyst supports the day-to-day operational needs of Simpro's sales organization from our Miami office. This is a hands-on role at the heart of how our sales team ...
Job Context The Sales Operations Analyst supports the day-to-day operational needs of Simpro's sales organization from our Miami office. This is a hands-on role at the heart of how our sales team ...
Senior Counsel
$133K - $181K/yr
What You'll Do About Simpro Simpro Group is a global B2B SaaS company in the field service management space, helping trades and service businesses run smarter operations. With a presence across the ...
Senior Counsel
$133K - $181K/yr
What You'll Do About Simpro Simpro Group is a global B2B SaaS company in the field service management space, helping trades and service businesses run smarter operations. With a presence across the ...
... Simpro Group's offerings. What You'll Do Sales Strategy: * Develop and execute a sales plan to ... Proficient in using CRM software (e.g., Salesforce, Clari, etc). * Self-motivated with a strong ...
... Simpro Group's offerings. What You'll Do Sales Strategy: * Develop and execute a sales plan to ... Proficient in using CRM software (e.g., Salesforce, Clari, etc). * Self-motivated with a strong ...
Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands * Help design programs that turn strong customer satisfaction into emotional brand ...
Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands * Help design programs that turn strong customer satisfaction into emotional brand ...
Job Context The Director of AI sales owns the cross-sell engine across the Simpro Group customer base. This leader builds, runs and scales a team of Solution Specialists who carry quota, run high ...
Job Context The Director of AI sales owns the cross-sell engine across the Simpro Group customer base. This leader builds, runs and scales a team of Solution Specialists who carry quota, run high ...
Director of IT
Miami, FL · On-site +1
Job Context SimPro Group is seeking a highly motivated and hands-on Director of IT & Security to join our team in downtown Miami. This is a highly rewarding, fast-paced, in-office role where you will ...
Director of IT
Miami, FL · On-site +1
Job Context SimPro Group is seeking a highly motivated and hands-on Director of IT & Security to join our team in downtown Miami. This is a highly rewarding, fast-paced, in-office role where you will ...
What You'll Do What you'll own You'll drive adoption of Simpro Group's AI back-office solutions across our existing customer base. This is a closing role - not a prospecting grind. The majority of ...
What You'll Do What you'll own You'll drive adoption of Simpro Group's AI back-office solutions across our existing customer base. This is a closing role - not a prospecting grind. The majority of ...
Global Director Talent Acquisition
$99K - $136K/yr
Job Context The Director of Talent Acquisition owns Simpro Group's global recruiting engine. This ... Prior experience in SaaS, tech, or field service software is a strong plus. What We Can Offer You
Global Director Talent Acquisition
$99K - $136K/yr
Job Context The Director of Talent Acquisition owns Simpro Group's global recruiting engine. This ... Prior experience in SaaS, tech, or field service software is a strong plus. What We Can Offer You
Proficiency in event management software and Google Suite products. * Willingness to travel ... Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are ...
Proficiency in event management software and Google Suite products. * Willingness to travel ... Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are ...
Product Manager
Miami, FL · On-site
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Product Manager
Miami, FL · On-site
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
New
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
New
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo ...
Full-time
Posted 27 days ago
Job description
Job Summary:
Simpro Software is a company focused on revenue operations, and they are seeking a Customer Operations Analyst. This role is crucial for enabling data-driven decision-making and delivering insights related to customer lifecycle performance and operational efficiency.
Responsibilities:
• Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights.
• Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion).
• Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis.
• Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions.
• Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance.
• Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders.
• Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams.
• Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them.
• Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting.
• This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
Qualifications:
Required:
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or a related field.
• Strong proficiency in SQL.
• Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar).
• Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail.
• Strong business acumen and ability to connect data insights to operational and revenue outcomes.
• Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences.
• Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.
Preferred:
• Experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred.
• Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus.
• Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required.
Company:
Simpro is the leading AI-first operating platform for residential and commercial trades. Our mission is simple: double contractor profitability. Founded in 2002, the company is headquartered in Eight Mile Plains, AUS, with a team of 501-1000 employees. The company is currently Late Stage.
Simpro Software is a company focused on revenue operations, and they are seeking a Customer Operations Analyst. This role is crucial for enabling data-driven decision-making and delivering insights related to customer lifecycle performance and operational efficiency.
Responsibilities:
• Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights.
• Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion).
• Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis.
• Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions.
• Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance.
• Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders.
• Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams.
• Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them.
• Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting.
• This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
Qualifications:
Required:
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or a related field.
• Strong proficiency in SQL.
• Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar).
• Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail.
• Strong business acumen and ability to connect data insights to operational and revenue outcomes.
• Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences.
• Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.
Preferred:
• Experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred.
• Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus.
• Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required.
Company:
Simpro is the leading AI-first operating platform for residential and commercial trades. Our mission is simple: double contractor profitability. Founded in 2002, the company is headquartered in Eight Mile Plains, AUS, with a team of 501-1000 employees. The company is currently Late Stage.