24 Shift4 Payments Customer Service Jobs Hiring Near You

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

The Senior Manager, Global Compensation Programs leads the design, implementation, and governance of Shift4’s global compensation programs to ensure alignment with the company’s pay philosophy, business strategy, and global growth objectives. This role partners closely with HR, Finance, and business leaders to develop competitive, equitable, and scalable pay structures and incentive programs that attract, retain, and motivate top talent.

The Senior Compensation Program Director drives compensation planning cycles, leads benchmarking and market analysis, and manages strategic compensation initiatives, ensuring consistency, compliance, and best-in-class practices across all regions.

Key Responsibilities: Lead the design, management, and continuous improvement of global compensation programs, including base pay structures, incentive plans, and equity frameworks. Oversee the annual compensation planning process (merit, bonus, and equity cycles) in partnership with HR Operations and Finance, ensuring accuracy, consistency, and adherence to budget.

Develop and maintain global salary structures and pay bands across functions, geographies, and job levels to ensure internal equity and external competitiveness. Conduct and oversee market analysis using global compensation surveys (e.g., Radford, Mercer, Aon) to ensure alignment with targeted market positioning.

Manage compensation governance, policies, and compliance, including global pay transparency, pay equity reviews, and local labor regulations. Partner with HR Business Partners and Talent Acquisition to provide strategic guidance on offers, promotions, and retention initiatives.

Lead compensation-related projects such as job architecture alignment, system implementations (Workday Advanced Compensation), and acquisition integrations. Develop and deliver compensation education, communications, and tools for leaders to enable informed pay decisions.

Partner with the Total Rewards and Finance teams to forecast compensation spend and assess cost implications of compensation programs. Monitor compensation trends and best practices, providing strategic recommendations to senior HR and business leaders.

Minimum Requirements: 7+ years of progressive experience in compensation or total rewards; experience managing global programs required. Deep understanding of compensation strategy, market pricing, job evaluation, and incentive design. Advanced analytical skills and proficiency with Excel; experience with compensation tools such as Radford, Mercer, or Workday Advanced Compensation preferred. Strong project management and organizational skills with the ability to manage multiple programs simultaneously. Demonstrated ability to influence and partner effectively with HR, Finance, and business leaders across geographies. Knowledge of global regulatory requirements and trends, including pay transparency, FLSA, and EU pay directives.

Excellent communication and storytelling skills with the ability to translate data into actionable insights. Experience in a high-growth, fast-paced, or global technology environment strongly preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.