Tier 1 Level II Lead.
Denver, CO · On-site
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Sharp Solutions
60 jobs near Columbus, OH
Tier 1 Level II Lead.
Denver, CO · On-site
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Tier 1 Level II Lead
Denver, CO · On-site
$38K - $40K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Tier 1 Level II Lead
Denver, CO · On-site
$38K - $40K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Tier 1 Level II Lead
Denver, CO · On-site
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Tier 1 Level II Lead
Denver, CO · On-site
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Quick apply
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1.
Denver, CO · On-site
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1.
Denver, CO · On-site
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Tier 1 Level II Lead.
Denver, CO · On-site
$38K - $40K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Tier 1 Level II Lead.
Denver, CO · On-site
$38K - $40K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal ...
Service Desk L1
$21 - $28.75/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
$21 - $28.75/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting ...
Tier 1 Level II Lead.
Denver, CO · On-site
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting ...
Service Desk L1
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1
Denver, CO · On-site
$20.50 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Tier 1 Level II Lead.
Denver, CO · On-site
$30 - $31/hr
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting ...
Tier 1 Level II Lead.
Denver, CO · On-site
$30 - $31/hr
Contract Type: 1099 Independent Contractor Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting ...
Service Desk L1.
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Service Desk L1.
Denver, CO · On-site
$30K - $38K/yr
Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Customer Service Representative I
Denver, CO · On-site
$16 - $21.75/hr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Customer Service Representative I
Denver, CO · On-site
$16 - $21.75/hr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Customer Service Representative I
$16 - $21.75/hr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Customer Service Representative I
$16 - $21.75/hr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Customer Service Representative -National Parks
$16.75 - $22.75/hr
Customer Service Representative Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a ...
Customer Service Representative -National Parks
$16.75 - $22.75/hr
Customer Service Representative Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a ...
Customer Service Representative I
Denver, CO · On-site
$40K - $42K/yr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Customer Service Representative I
Denver, CO · On-site
$40K - $42K/yr
Sharp Solutions, Inc has an immediate need for a Customer Service Representative for a new contract Task Order for the United States Geological Survey. This is not a sales position. The successful ...
Help Desk Tier 2 Mac Windows
Reston, VA · On-site
$20.75 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Help Desk Tier 2 Mac Windows
Reston, VA · On-site
$20.75 - $28/hr
Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent ...
Job description
Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.
JOB RESPONSIBILITIES
Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. End User Support includes Desktop support services that cannot be resolved remotely by Tier I.
Routine Duties/Job Requirements:
- Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs.
- Ensure the latest antivirus software versions and updates are installed and actively running on all USGS PCs and laptops.
- Create and maintain baseline computer images in compliance with organizational policies and SOPs.
- Deploy software using tools such as Active Directory Group Policy Objects (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), and other deployment solutions.
- Provide desktop-level technical support for hardware and software issues across the USGS user community.
- Configure, test, install, and troubleshoot printers, scanners, and network copier/printers.
- Install, manage, and support desktop and laptop operating systems, including Windows 10 Professional and Apple macOS Catalina.
- Provide mobile device support for iOS devices (iPhone, iPad) and Android devices.
- Ensure all PCs and laptops are updated with the latest approved BIOS versions and security patches.
- Perform remediation procedures in response to identified security vulnerabilities.
- Implement and manage print and file server configuration changes.
- Maintain file share structures and manage permissions for end-user data access.
Qualifications
- 2 years of related experience
- Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
- Excellent problem-solving skills including and the ability to provide diligent, prompt, and courteous responses to customers.
- Strong written and oral communication skills and ability to talk to anyone across an organization.
- Analytical skills and be a creative self-starter with the ability to work both independently and as a team player
- Demonstrated leadership, mentoring, team coordination, or supervisory experience in a Service Desk, Help Desk, Desktop Support, or End User Support environment is highly desirable.
About Sharp Solutions
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Atlanta, GA, US
Year founded
2007