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Position Overview

We are seeking experienced Service Architects to design, develop, and evolve end-to-end service architectures across our global network and satellite portfolio. These roles will play a critical part in translating business and customer requirements into scalable, reliable, and cost-effective service solutions.

The Service Architects will work cross-functionally with engineering, operations, product management, and commercial teams to ensure service offerings are technically sound, operationally viable, and aligned with existing and planned infrastructure.

Key Responsibilities

• Design end-to-end service architectures spanning space, ground, and terrestrial network domains specifically focused on broadcast video for both dedicated and occasional-use solutions.
• Translate customer and business requirements into detailed technical service designs
• Define service models, workflows, and operational processes (fulfillment, assurance, lifecycle management)
• Collaborate with:
• Network Engineering (capacity, topology, platforms)
• Product & Commercial teams (service definition and packaging)
• Operations (NOC, service delivery, support readiness)
• Develop standardized service templates and design frameworks to accelerate delivery
• Ensure solutions meet performance, scalability, resilience, and security requirements
• Support cost modeling and business case development for new services
• Participate in customer engagements as the technical authority when needed
• Contribute to technology roadmaps and architectural strategy

Required Qualifications

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or related field
• 8+ years of experience in telecommunications, networking, or satellite services
• Proven experience in service architecture / solution design
• Strong understanding of:
• Media Protocols (ASI, JPEG)
• IP networking (MPLS, VPNs, routing protocols)
• Satellite communications and ground infrastructure
• Network service delivery models and lifecycle
• Experience with end-to-end service design across multiple domains
• Ability to translate complex technical concepts into clear business-aligned solutions
• Strong stakeholder management and communication skills

Preferred Qualifications

• Experience in satellite operators, service providers, or global network environments
• Familiarity with:
• Media architecture to include both Occassional and Dedicated solutions
• SDN / NFV architectures
• Network orchestration and automation platforms
• Cloud networking and hybrid architectures
• Knowledge of ITIL or service management frameworks
• Experience with product development and service commercialization
• Exposure to MEF standards or similar service frameworks

Key Competencies

• Strategic thinking and system-level design
• Cross-functional collaboration
• Problem-solving in complex technical environments
• Customer-focused solutioning
• Strong written and verbal communication

Why This Role Matters

These positions are critical to enabling the company’s next-generation service portfolio, ensuring we can deliver scalable, high-performance connectivity solutions to customers globally while optimizing network efficiency and cost.

The salary range for this full-time position is $83,520 - $120,600.

Salary ranges are determined by role, level, and geographic location. Individual compensation within the range is determined based on work location and a variety of factors, including job-related skills, experience, qualifications, and relevant education or training.

Additional compensation and benefits may apply depending on the location and terms of employment.