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Servicemaster Restore 7133 Phoenix

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Administrative Assistant

Phoenix, AZ • On-site

ServiceMaster Restore 7133 - Phoenix
See more jobs at ServiceMaster Restore 7133 - Phoenixexternal

$20 - $25/hr

Full-time

Medical, Dental, PTO

Posted 20 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Dental insurance

Responsibilities 

  • The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
  • Scheduling and entering residential and commercial losses into the system
  • Managing the technicians to make sure all job requirements are met in the system in a timely manner
  • Scanning documents into the jobs and documenting appropriate notes into CRM software
  • Assisting with listings and pricing, additional documentation requirements for jobs
  • Assisting manager with completing job files for billing submission
  • Displays positive attitude while interacting with customers over the phone
  • Communications jobs to the project managers or lead program coordinator in a timely manner
  • Strong organization and prioritization skills may be times working on multiple projects at once)
  • Other responsibilities directed from Branch Manager
  • Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
  • Communicating with insurance adjusters about claims
  • Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
  • Getting contracts signed by customer
  • Communicating with accountant team on payments and collections
Qualifications
  • 2-3 years of office experience
  • Bilingual a plus
  • Excellent verbal and written communication skills
  • Computer skills: Google calendar and email, microsoft word, excel; etc.
  • Ability to quickly learn computer software to keep track of all jobs
  • This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
  • Strong attention to detail and accuracy
  • Ability to work under pressure, in a fast-paced working environment
  • Task oriented, self starting
  • organize daily tasks with efficiency

*A background check may be required due to program guidelines through insurance carriers we work with.