Service Global

Technical Program Manager Trainee
Trainee Levels: T1 / T2 / T3
Company: Service Global Inc
Employment Type: Full-time, paid W-2 position
Schedule: Normally 40 hours per week
Work Environment: Data center, low-voltage infrastructure, project site and project coordination environments
Location & Travel: National deployment to active project locations may be required
About the Role
Service Global delivers technology infrastructure services supporting data centers and enterprise environments, including low-voltage cabling, fiber infrastructure, network deployment, structured documentation, quality management, and project delivery.
The Technical Program Manager Trainee - Data Center Infrastructure position is a structured development role designed to prepare individuals to coordinate and support increasingly complex infrastructure projects.
Employees in this role begin with responsibilities appropriate to their demonstrated experience and capabilities. Through structured training, mentorship, practical project exposure, and periodic performance reviews, they may progress to increasingly complex technical coordination and program-management responsibilities.
Prior experience as a Technical Program Manager is not required.
Three-Level Trainee Structure
The Technical Program Manager Trainee program consists of three development levels:
T1 - Foundation Level
T1 is intended for individuals who demonstrate the foundational technical, analytical, organizational, and communication skills needed to develop within the program.
Typical responsibilities may include:

• Maintaining project trackers, action logs, documentation, and status updates.
• Supporting cable schedules, labeling records, test trackers, redline documentation, and turnover packages.
• Assisting Project Managers and Technical Program Managers with schedule coordination and follow-ups.
• Learning data center infrastructure standards, project workflows, quality requirements, and site procedures.
• Participating in supervised infrastructure walkthroughs and project activities.
• Identifying and escalating documentation gaps, material issues, access constraints, and other project blockers.

T2 - Intermediate Level
T2 is intended for individuals who demonstrate relevant prior experience or stronger proficiency in data center infrastructure, technical project coordination, project management, or related disciplines.
In addition to T1 capabilities, responsibilities may include:

• Coordinating defined project workstreams or work packages.
• Managing project trackers, schedules, risks, action items, and deliverables with greater independence.
• Coordinating with field teams, vendors, material teams, documentation teams, and project leadership.
• Supporting QA/QC activities, test readiness, punch-list management, and remediation tracking.
• Preparing project status reports and customer-facing updates.
• Identifying delivery risks and driving assigned issues toward resolution.
• Supporting process improvements related to project reporting, data quality, workflow efficiency, and handoffs.

T3 - Advanced Trainee Level
T3 is intended for individuals who demonstrate substantial relevant experience or advanced capability in infrastructure delivery, project/program management, team coordination, or comparable technical environments.
In addition to T1 and T2 capabilities, responsibilities may include:

• Owning defined project workstreams or larger work packages under the direction of project leadership.
• Coordinating multiple stakeholders and technical teams.
• Monitoring schedule, SLA, quality, risk, and project-performance indicators.
• Leading assigned project meetings, action reviews, and status reporting.
• Supporting customer-facing project communication and escalation management.
• Analyzing project performance and identifying corrective or preventive actions.
• Coaching or supporting less-experienced trainees where assigned.
• Supporting project closeout, turnover readiness, and continuous-improvement initiatives.

T3 remains a trainee/development classification and does not independently replace the responsibilities or authority of a Project Manager or Technical Program Manager unless formally assigned.
Trainee Level Assessment and Placement
Candidates will be evaluated during the recruitment and interview process to determine the trainee level-T1, T2, or T3 that most closely matches their demonstrated qualifications and experience.
Placement will be based on job-related factors that may include:

• Prior experience working in data centers or other technology-infrastructure environments.
• Experience with low-voltage cabling, fiber, structured cabling, network infrastructure, or related systems.
• Previous project coordination, project management, or program-management responsibilities.
• Experience managing schedules, trackers, risks, issues, documentation, or project deliverables.
• Experience coordinating field teams, vendors, contractors, customers, or cross-functional stakeholders.
• Understanding of QA/QC, testing, punch lists, project closeout, or infrastructure-delivery workflows.
• Leadership, communication, problem-solving, and organizational skills demonstrated during the interview process.
• Relevant technical knowledge, education, training, certifications, and transferable experience.

Candidates are not required to apply separately for T1, T2, or T3. Service Global will assess each candidate against consistent, job-related criteria and determine the appropriate trainee level based on the overall interview and qualification assessment.
Placement into a particular trainee level does not guarantee promotion to another level. Progression is based on demonstrated performance, competency development, business requirements, and successful completion of applicable program expectations.
Development Areas and Expected Competencies
Employees participating in the program will develop capabilities in the following areas:
1. Data Center Infrastructure
Develop the ability to interpret and apply:

• Cable schedules
• Rack elevations
• Port maps
• Cable pathways
• Labeling standards
• Test plans
• Copper and fiber infrastructure requirements
• Patching and connectivity documentation

2. Project Data and Documentation
Build and maintain:

• Project trackers
• Dashboards
• Redline documentation
• Issue and risk logs
• Test trackers
• Action-item logs
• Turnover packages
• Status and progress reports

Employees are expected to maintain a high level of accuracy, completeness, and data integrity.
3. Technical Execution Coordination
Develop the ability to:

• Coordinate tasks and work packages.
• Manage action items and follow-ups.
• Support project schedules.
• Coordinate with field leads, vendors, materials teams, helpdesk teams, documentation teams, and project leadership.
• Track dependencies and project blockers.

4. Quality and Risk Management
Support:

• QA/QC tracking
• Labeling accuracy
• Test readiness
• Punch-list management
• Rework tracking
• Documentation completeness
• Issue identification and escalation

Employees may assist with resolving issues including material delays, site-access constraints, work-package gaps, test failures, and documentation discrepancies.
5. Project and Program Management
Develop experience supporting:

• Schedule management
• SLA tracking
• Ticketing workflows
• Progress reporting
• Risk and issue management
• Stakeholder coordination
• Customer-facing status communication
• Project closeout activities

6. Process Improvement
Identify opportunities to improve:

• Reporting
• Project handoffs
• Ticketing
• Documentation
• Data accuracy
• Project workflows
• Communication
• Quality-control processes

Core Responsibilities
Depending on trainee level and assigned project responsibilities, employees may:

• Support Project Managers and Technical Program Managers with daily project activities.
• Maintain project trackers, schedules, action items, and follow-ups.
• Maintain cable schedules, labeling records, redline notes, issue logs, test trackers, and turnover documentation.
• Build and maintain dashboards, reporting templates, and ticket updates.
• Support QA/QC activities and documentation-completeness reviews.
• Track and escalate material delays, access issues, work-package gaps, test failures, and project dependencies.
• Coordinate with Project Managers, Technical Program Managers, field leads, material teams, vendors, helpdesk teams, and documentation teams.
• Support schedule, SLA, progress, risk, and customer-status reporting.
• Participate in data center walkthroughs and project-site activities.
• Support the coordination and closeout of assigned project activities and work packages.
• Recommend improvements to reporting, workflow, documentation, handoff, and project-data processes.

Training, Mentorship, and Performance Development
Employees in the trainee program will receive:

• An assigned supervisor or mentor, typically a Project Manager, Technical Program Manager, or other designated project leader.
• Structured onboarding covering project tools, documentation practices, safety expectations, infrastructure standards, and project workflows.
• Practical exposure to data center infrastructure and project-delivery activities.
• Periodic performance and competency reviews.
• Increasing responsibility based on demonstrated proficiency and business needs.

Minimum Qualifications
Candidates must have:

• Relevant education, technical training, professional experience, or transferable experience that provides a foundation for the responsibilities of the position.
• Strong organizational and attention-to-detail skills.
• Effective written and verbal communication skills.
• Ability to work with spreadsheets and learn project-management, ticketing, dashboard, reporting, and documentation tools.
• Ability to coordinate activities and communicate effectively with multiple stakeholders.
• Ability to travel nationally and work at assigned project locations where required.
• Ability to work a full-time schedule.
• Legal authorization to work in the United States by the employment start date.

Relevant academic disciplines may include, but are not limited to:

• Information Systems
• Information Technology
• Management Information Systems
• Computer Science
• Computer Engineering
• Electrical Engineering
• Telecommunications
• Data or Systems-related disciplines
• Engineering or technology-related disciplines
• Project or Construction Management
• Other fields providing relevant technical or project-management preparation

Equivalent relevant education, training, certifications, or professional experience may also be considered where appropriate for the role.
Preferred Qualifications
Any of the following may be beneficial but are not required for every trainee level:

• Data center infrastructure experience.
• Structured cabling, fiber, copper, networking, or low-voltage exposure.
• Project coordination or project-management experience.
• Experience maintaining project trackers, schedules, issue logs, or dashboards.
• Experience with Microsoft Excel, Google Sheets, business-intelligence dashboards, ticketing systems, or project-management tools.
• Exposure to QA/QC, testing, punch lists, commissioning, or infrastructure closeout.
• Experience coordinating vendors, technicians, contractors, or cross-functional teams.
• Relevant technical or project-management certifications.

Physical and Site Requirements
With or without reasonable accommodation, employees must be able to perform the essential functions associated with assigned project-site responsibilities.
Depending on the assignment, these activities may include:

• Working in active data center, construction, and low-voltage infrastructure environments.
• Following applicable PPE and site-safety requirements.
• Standing or walking for extended periods.
• Navigating authorized work areas, including stairs, raised-floor environments, or ladders where permitted and required.
• Occasionally lifting equipment or materials weighing up to approximately 25 pounds.
• Complying with lawful customer and site-access, security, background-screening, and drug-screening requirements where applicable.

Equal Employment Opportunity
Service Global is an equal-opportunity employer. Employment decisions are based on qualifications, merit, legitimate business requirements, and other lawful job-related considerations.
Service Global considers qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
Work Authorization
Applicants must be legally authorized to work in the United States by the employment start date.
Employment eligibility will be verified in accordance with Form I-9, E-Verify requirements, and applicable law. Service Global participates in E-Verify.
Where an employee's work authorization carries employer-specific training, reporting,