Service First Janitorial

We are a leading provider of Janitorial services in Facilities, Education, and commercial office buildings nationwide. Our continued growth in the commercial and retail markets is requiring us to seek a Manager for to join our team. Candidate must have a strong commitment to service and quality, and be results-driven. We pride ourselves on quality of service that exceeds our customers’ expectations. This position is based in the Austin, Round Rock, Georgetown, and San Marcos area and requires approximately 75% travel. The ideal candidate should be based in or around Austin, TX.

RESPONSIBILITIES

Staff Management

• Manage sub contractors and clients
• Hire and develop middle management staff; Identify performance goals and provide ongoing training, coaching and feedback.
• Proactively identify performance issues and provide immediate feedback; assess and determine best course of action.

Business Operations

• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality;
• Implement cost reduction, profit enhancing strategies;
• Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost effective basis.
• Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns;
• Financially manage and ensure account profit and productivity goals are met;
• Introduce new products and/or services, negotiate terms and insure contract supplies and equipment requirements are met.
• Identify ongoing financial and operational efficiencies;

Customer Relations

• Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis;
• Schedule and conduct quarterly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers.
• Leverage relationships and build new business opportunities.

Administration

• Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements.
• Manage and control staff expenses; communicate company business and travel expense policies.
• Develop customer/account contract bids;
• Function as communication coordinator and liaison between customer, corporate and field organizations.

EDUCATION AND EXPERIENCE

• Demonstrated record of accomplishment, including 3-5 + years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business.
• Experience with the development and maintenance of budgets and labor costs, and monitoring financial information;
• Experience working with and negotiating union contracts a plus

QUALIFICATION AND /SKILLS

• Strong interpersonal skills; able to effectively influence others through positive, proactive communication style;
• Leadership skills – positively impact customer and employee relations;
• Excellent written and oral communication skills;
• Sound problem-solving and decision-making capabilities;
• Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification;
• High energy level, willingness to confront the status quo, develop alternatives and justification;
• Able to effectively influence internal staff and customers by actively listening and responding to issues;
• Able to interpret Spanish, highly desirable but not required.
• Intermediate level of use and understanding of Microsoft Office

OTHER

• Travel up to 75% of time or as required.

Full-Time  

Benefits, car insurance, gas allowance, expense budget.