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Burger King

Multi Unit Manager - MUM

Lenexa, KS · On-site

Sertec Customer Hotline and GuestTrac Results * Upgrade facility and equipment to comply with all safety and hygiene standards Manage and Lead Restaurant Management * Arrange, support, and provide ...

Genesh

Multi Unit Manager - MUM

Lenexa, KS

Sertec Customer Hotline and GuestTrac Results * Upgrade facility and equipment to comply with all safety and hygiene standards Manage and Lead Restaurant Management * Arrange, support, and provide ...

Genesh

Multi Unit Manager - MUM

Lenexa, KS

Sertec Customer Hotline and GuestTrac Results * Upgrade facility and equipment to comply with all safety and hygiene standards Manage and Lead Restaurant Management * Arrange, support, and provide ...

Burger King

Multi Unit Manager - MUM

Lenexa, KS · On-site

Sertec Customer Hotline and GuestTrac Results * Upgrade facility and equipment to comply with all safety and hygiene standards Manage and Lead Restaurant Management * Arrange, support, and provide ...

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Multi Unit Manager - MUM

Multi Unit Manager - MUM

Burger King

Lenexa, KS • On-site

Full-time

Posted yesterday

Burger King rating

4.5

Company rating: 4.5 out of 10

Based on 1,871 frontline employees who took The Breakroom Quiz

88th of 103 rated fast food restaurants

Job description

Job Summary:
The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and profitability through efficient operations and to protect the health of the customers through food safety and sanitation. The MUM overall focus is to provide leadership, and communication skills to drive their districts results.
  1. Increase average volume of sales and control restaurant costs
  2. Drive operations excellences!
Principal Responsibilities and Activities:
    Drives Sales at the Restaurant Level
  • Local Marketing Tactics
  • OER, BKC Visitations, and Genesh Inc. Progress Reports
  • Execution of National Marketing Programs
  • Be familiar with local competitors tactics, marketing, and operations
Maintain Clean & Safe Restaurants, Serving Hot & Fresh Food, moving at a Friendly & Fast Service!
  • OER's and S.O.S. Metrics
  • MUM Mini Audits
  • Insurance Safety Audits
  • Monitor, analyze, facilitate, and lead improvement and feedback: Sertec Customer Hotline and GuestTrac Results
  • Upgrade facility and equipment to comply with all safety and hygiene standards
Manage and Lead Restaurant Management
  • Arrange, support, and provide Training and Education for the Restaurant Management Team
  • Hire, Coach, Develop Restaurant Management Teams
  • Manage People Development, Succession Planning, and Team Building
  • Assists the RGM in teaching and coaching new crew members on crew stations, and making them feel their contribution is valuable.
  • Effective Communication on a consistent basis with the Restaurant Management Team, with superior support and focus
  • BKC Operating Standards
  • Food Safety and Sanitation
  • Maintain and Surpass Industry Service and Image Standards
Monitor and Manage Restaurant Financial Performance
  • Quarterly District Goals, and P&L Projections
  • Develop Monthly forecasts for the market
  • Analyze financial performance to identify issues in meeting financial goals
  • Consult with RGM, and VP of Ops. And the Accounting Dept. to resolve issues/problems
  • Ensure execution, and provide leadership of operations standards to achieve Restaurant Financial Goals
Principle Responsibilities
  1. Restaurant Visitations, Assessment, Follow-up and Training: Restaurant Visitation and Time in the restaurant comprises close to 70% of the MUM time.
  2. OER and OER Action Plan Assessments; The MUM should ensure that the restaurant is always striving for 100% Action Plan Completeness, and OER Score metrics.
  3. Night Visits: Night visits provide additional time in the restaurants, outside normal working parameters, to periodically ensure this critical time of our business in running with the highest level.
  4. Weekend and Peak Period: It is required to work several weekends, and targeting visitations against weekend traffic. Given this, a MUM should also target a significant percentage of their visits during peak meal period hours.
  5. Restaurant Non-Visitation Activities Days: All days in/out of the restaurant that do not include visitation activities: Business Planning, financial analysis/reviews, and management development, and other admin tasks.
  6. Lead Restaurant Management Teams
  7. Monitor/Manage Restaurants People Process: Hiring, Staffing Levels
  8. Communication and Administration
  9. Team Member Development and Involvement
  10. Self-Development: Stay abreast of industry change. Set and achieve goals against development plan.
Required Competencies:
  1. Ethics/Integrity
  2. Values Diversity
  3. Business Orientation
  4. Technical Knowledge- Specialized
  5. Innovative/Flexibility
  6. Self-Improvement
  7. Tactical Planning/Execution
  8. Coaching/Training
  9. Managing/Resolving Conflict
  10. Foster Teamwork
  11. Influence Skills/Advocac
  12. Challenge
  13. Ability to take competencies and 'teach' your team
  14. Highly Effective Communication Skills
Critical Relationships:
  • Vice President of Operations
  • Human Resources Manager
  • Director of Training
  • BKC Field Team Members
  • Classroom BKC Trainer
  • Restaurant Training Manager
  • Home Genesh Inc. Office
  • Chief Operating Officer/Owner/Franchisee

What Burger King employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Burger King

Sourced by ZipRecruiter

Every day, more than 11 million guests visit Burger King restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. The original Home of the Whopper, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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