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Systems Administrator Opera and Infor

Fusion HCR

Las Vegas, NV • On-site

Full-time

Re-posted 10 days ago


Job description

Job Summary:
Fusion HCR is seeking a Systems Administrator focused on OPERA, Infor, and casino/hospitality management systems for a client in the gaming and hospitality industry. This role will support day-to-day operations, user access, troubleshooting, and system performance across critical business applications in a 24/7 environment.
Responsibilities:
• Provide day-to-day support for hospitality and casino systems, including OPERA, Infor, or similar platforms
• Troubleshoot system issues, user access problems, and application errors
• Support system configurations, updates, and ongoing maintenance
• Assist with integrations between systems and ensure data flow accuracy
• Provide Tier 1 / Tier 2 support for internal users across business applications
• Manage user accounts, permissions, and role-based access
• Support onboarding/offboarding activities related to system access
• Work closely with business users to resolve functional and technical issues
• Monitor system performance and escalate issues as needed
• Support backup processes, system availability, and uptime
• Assist in identifying and resolving recurring system issues
• Partner with IT infrastructure, security, and vendor teams
• Work with third-party vendors for system support and issue resolution
• Maintain documentation for system processes, configurations, and troubleshooting steps
Qualifications:
Required:
• Experience supporting OPERA PMS, Infor, or similar casino/hospitality systems
• Background in application support, helpdesk, or systems support roles
• Experience troubleshooting user issues and system functionality
• Strong customer service and communication skills
• User access management and permissions
• Basic understanding of databases or system integrations is a plus
• Familiarity with enterprise environments (24/7 operations preferred)
• Must be able to pass a gaming background check
• Comfortable working onsite in a fast-paced, 24/7 environment
Preferred:
• Experience with other property management systems (Yardi, Entrata, RealPage, etc.)
• Gaming or hospitality industry experience
• Exposure to Active Directory or basic infrastructure support
Company:
Fusion HCR offers recruiting, talent acquisition, consulting and other services. Founded in 2012, the company is headquartered in Raleigh, USA, with a team of 51-200 employees. The company is currently Growth Stage.