About SCC
Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play - the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.
But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as when we opened our doors nearly three decades ago. Read more about our Community Impact here.
Employees are the heartbeat of this extraordinary service culture and contribute to our collective success in the vibrant core of downtown Seattle.
Position Summary
To assist the Event Services Department successfully fulfilling the needs of the clients, related to accessing the event space, for each event. Acting as a "front line ambassador" for the Convention Center, typical assignments may include, but not be limited to: greeting guests and providing directions, taking tickets or checking passes/badges, and providing general information about Seattle.
This is an On-Call position, meaning there is no guarantee of how often you will work. Shifts are assigned based on event activity, seniority, and your own reported availability. Shifts may be scheduled any time during the day, nights, weekends, and/or holidays.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Greet guests in a friendly, service-oriented manner
- Take tickets and check badges/credentials of guests entering event space
- Assist guests with coat check services when required
- Provide general information about SCC
- Provide directions and general information about downtown Seattle and places of interest in the area
- Respond to questions and inquiries about daily event activities in SCC and nearby public facilities
- Act upon concerns and/or complaints from guests (referring them to the appropriate supervisor when necessary)
- Assist in crowd management to ensure that entrances, stairways, corridors and escalators landings remain clear for the safety of guests
- React calmly and productively in various situations and respond to multiple questions and inquiries in a professional, pleasant manner. Provide strong customer service and communications skills
- Maintain a team-oriented, working relationship with co-workers, subcontractors, and guests
- Effectively use a two-way radio for communication with various departments within SCC
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; stand/balance; use hands and arms to reach, handle, or feel; turn or twist; talk and hear; and smell. The employee is occasionally required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration. The noise level in the work environment is usually moderate.
Minimum Qualifications:
- High school diploma or general education degree (GED)
Preferred Qualifications:
- Experience in a service or hospitality environment
Benefit Highlights:
- Pay:
- Upon hire: $21.30
- After 10 shifts: $22.18
- Paid Leave benefits:
- Vacation (10 days upon completion of 1 year)
- Paid holidays (10 set by SCC, 2 personal)
- Health/Welfare benefits
- Pension benefits
- Subsidized transportation benefits
* Visit https://www.teamsters117.org/public_sector_contracts to review additional information of benefits
Disability Accommodations and Equal Employment Opportunity
If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at 206-694-5038.
Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.
Notes on the Application Process
- This position will remain open until filled. Review of applications will begin immediately
- Only applications submitted directly to Seattle Convention Center's jobs page will be considered; applications submitted via external websites and applications will not be received
- A current resume may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates - including month and year - of both previous employment and any relevant experience/education history.
- In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve employment reference checks and a criminal background check
*Individuals hired into this position must serve a probationary period of six months. This position is represented by Teamsters Local #117. The Teamsters Local #117 office is located at 14675 Interurban Avenue South, Suite 307 in Tukwila, and can be at reached by telephone at (206) 441-4860.