ScienceLogic

ScienceLogic

60 jobs near Columbus, OH

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

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Support Engineer

San Antonio, TX · On-site

$67K - $72K/yr

SUPPORT ENGINEER (ENTRY LEVEL) Turn Your Engineering Degree Into Expertise. Build a career solving real-world problems through accident reconstruction, forensic engineering, testing, and technical ...

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Description We're looking for a Support Engineer who thrives at the intersection of speed and precision - someone who can deliver bug fixes, enhancements, and rapid responses across a ...

About the Role We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents. You'll work directly with customer IT teams to deploy ...

About the Role We're looking for a technically-minded Support Engineer to own the operational success of TRULEO's connectors and AI agents. You'll work directly with customer IT teams to deploy ...

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle's SODO district. You'll be the go-to resource for day-to-day end-user support and modern workplace troubleshooting ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Support Engineer

San Francisco, CA · Hybrid

$85K - $130K/yr

As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment processing platforms ...

Hands-on experience with Azure DevOps, Jira, Confluence, or comparable systems * Ability to read ... support benefits. In addition to elective benefit options, benefited employees receive firm-paid ...

Showing results 41-60

BMC Helix Support Engineer

Appex Innovation

Chicago, IL • On-site

$60/hr

Contractor

Re-posted 15 days ago


Job description


We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.
Summary:
A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
Job Requirements:
Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
System Administration: Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.
Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.
Required Qualifications & Skills Experience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.
Career ExpectationsEngineers in this role must often be comfortable with on-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.