ScienceLogic

ScienceLogic

60 jobs near Columbus, OH

Developer Support Engineer

Tallahassee, FL · On-site

$119K/yr

Project Overview The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in ...

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building ...

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive ...

D2 Consulting is a Veteran-Owned Small Business seeking a ScienceLogic Engineer to support the SL1 platform. The role involves maintaining and enhancing system features, managing customer ...

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

247Hire is seeking a Developer Support Engineer to join our Developer Ecosystem Success organization. This role involves managing developer inquiries, providing solutions, and optimizing workflows ...

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Making judgments on which feature requests reach engineering, and which you can solve yourself, or with AI tooling * Translating support requests into AI prompts in the PolyAI Agent Studio

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

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Developer Support Engineer

247Hire

Tallahassee, FL • On-site

$119K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Project Overview The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life‐long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison. Overall Responsibilities Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools Manage escalation queue of second and third level triage of inbound developer questions Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and external developers Stay up‐to‐date on new developer‐facing products as well as internal tools and systems Evangelize technical developer support efforts across the organization, promoting best practices and knowledge sharing Identify opportunities to optimize and automate workflows, implementing process improvements Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision‐making Perform retrospectives, developing training materials and runbooks to enhance the knowledge base Mandatory Skills Experience in software development and developer operations Experience working in a fast paced environment (live ops) Experience reading, understanding and debugging code and source control history Experience investigating and debugging complex technical issues Experience translating technical concepts and solutions to non‐technical audiences Experience working with vendors, specifically outsourced customer or developer support teams Experience leading projects and implementing technical solutions Excellent written, verbal and communication skills Experience with ticket escalation Self‐starter Bachelor's degree in computer science or related field Previous work experience in tech #J-18808-Ljbffr


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About 247Hire

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2002