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JOB TITLE: Barista

EMPLOYER: Saucy Brew Works Pinecrest

DEPARTMENT: Barista

REPORTS TO: Café Manger

SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.

DUTIES AND RESPONSIBILITIES:

• Greets patrons upon arrival.
• Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items.
• Accurately enters tickets for food and beverage orders into the point-of-sale system
• Makes drinks for patrons utilizing proper recipes, glassware, and garnishes; serves drinks.
• Receives payment from patrons; makes change as needed; issues receipts.
• Clears and resets tables and dining area as needed.
• Prepares all mixes and garnishes prior to opening.
• Stocks cafe with all necessary items including but not limited to glassware, coffee beans, coffee syrups, mixes, non-alcoholic beverages, and supplies.
• Maintains thorough knowledge of all beverage selections available and characteristics/description of all menu items, including ; all designated glassware / garnishes for drinks; all menu items, preparation method/time, ingredients, , portion sizes, presentation, and prices.
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assists other staff members as needed to ensure optimum service to all patrons.
• Completes all necessary paperwork; maintains files and records.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Previous experience in a cafe setting preferred.
• Thorough knowledge of café beverages
• Strong organizational skills; ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand and walk
• Frequently required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Frequently required to lift/push/carry items more than 50 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.