Sandvik Internal

Workshop Administrator Position

Sandvik Mining, the leading global supplier of equipment, tools, service, and technical solutions for the mining industry, is looking for a Workshop Administrator in Brier Hill, PA. As the Workshop Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track, and expedite all workshop work in process (WIP) orders.

Main responsibilities include:

• Aurora S34 system processing
• Open field service jobs for billable work, warranty, and jobs for other areas of parts & service
• Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
• Maintain/track open field service jobs
• Order parts and/or outside services
• Coordinate with vendors for orders
• Process all system and hard copy documentation for all WIP orders
• Open lps tickets for expediting, pricing, etc.
• Prepare quotes and invoices and/or close field service and WIP jobs
• Follow up with Sandvik internally as required to satisfy the requirements of WIP
• Answer internal and customer inquiries on service, parts availability, delivery times, and status of orders
• Enter technician labor in EQ
• Look up parts, pricing, and availability to provide quotes to customers for service work and audits
• Open/assist jobs with parts needed from stock equipment
• Provide monthly reports for team and customers

EQ/IT:

• Open/maintain branches in aurora
• Maintain/create technicians in aurora
• Maintain labor cost and sell rate in aurora
• Maintain user parameters, team authorizations, and user/branch authorities
• Train/assist coworkers in aurora when issues arise, and they need assistance
• Assist co-workers with getting access to aurora tasks

Aurora and Sales Tools:

• Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim

Administrative Duties:

• Order vehicle safety equipment for fleet
• Order uniforms for field service technicians
• Order tools for field service technicians
• Order office supplies for technicians

Accounting:

• Maintain AP links for orders placed; amend and receive orders
• Work with AR to resolve outstanding balances
• Work with vendors and customers to be set up in Sandvik ERP

Additionally, the Workshop Administrator will:

• Process all system and hard copy documentation for all WIP orders
• Secure parts and materials for technician jobs
• Prepare quote information for parts and service jobs
• Coordinate with vendors for orders
• Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
• Prepare, quote, and invoice jobs
• Verify and enter technician time into jobs
• Produce reports of in process, backlog, and future jobs
• Enter warranty claims in sales tools to the factory

Experience: 5 years

Education: High School Diploma

Benefits: Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental, and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

To apply, please visit www.sandvik.com/careers for the Workshop Administrator position, Job Req. ID # R00.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.