Sandia Area

Indirect Loan Processor

Albuquerque, NM

Overview

Position Type: Full Time Job Shift: Day Education Level: High School Degree or Equivalent Category: Banking

Description

Location:

Schedule of Work: (not a remote or hybrid position)

• Monday to Friday: 8:30 AM to 5:30 PM
• Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As an Indirect Loan Processor at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization's mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Indirect Processor Supervisor, the Indirect Loan Processor is responsible for performing clerical and loan processing duties in support of Indirect Lending operations. This includes reviewing and processing indirect loan documentation, funding dealership contracts for new loans, and collaborating with dealer business offices to ensure accurate and timely contract payments.

Duties and Responsibilities

Transaction & Account Support

• Inputs indirect loan applications received into lending system.
• Reviews loan packets for relevant and related documents that may be missing.
• Updates member account information as requested by members.
• Uploads documents into document housing system in a timely manner.

Relationship Building & Consultative Services

• Maintains positive and professional relationships with dealer contacts, promoting Sandia Area and its Dealer Finance Program in a positive manner.
• Works with dealers' business offices to ensure the Credit Union is updated on funding changes and resolves any contract errors.

Department Operational Support

• Calls dealers' finance and insurance manager for missing documents and/or takes subsequent action to ensure Credit Union's receipt of documents.
• Completes verification of employment and conducts customer interviews as necessary.
• Processes loan paperwork, reviews loan documentation for completeness, and ensures funding of contracts meets turnaround time.
• Audits and processes assigned indirect loan contracts.
• Prepares reports in a timely and accurate manner including but not limited to: monthly volume reports and indirect activity reports.
• Reviews funding reports daily to ensure loans are processed correctly before sending ACH funds to the dealerships.
• Ensures Indirect Lending Supervisor is kept fully informed of department activities and of any significant problems or concerns.
• Must be willing and able to work overtime to accommodate periods of high application volumes and business needs.

Compliance & Policy Adherence

• Retains an overall knowledge of all areas of the Credit Union. Responsible for learning new products the Credit Union offers, attending staff trainings, and remaining informed of changes in Credit Union policies and procedures.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization's mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union's mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
• Willing to undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.
Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Expertise in clerical and loan processing duties related to indirect lending, with a requisite understanding of financial institution operations.
• High level of analytical ability where problems are complex (i.e. transaction, loan problems).
• Due to periods of high loan volume, this position periodically requires overtime.
• Requires the ability to adjust priorities to meet deadlines.
• Requires excellent interpersonal communication skills to ascertain dealers'/members' needs and handle problems.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED
  • N/A - no substitution
• One (1) year(s) of applicable experience required.
• Prior credit union or related industry preferred.
• Prior dealership experience is a plus.

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.