About the role:
At Employ we’re building the future of recruiting. Our technology helps thousands of companies around the world power their talent acquisition strategies and connects job seekers to their next career opportunity. We are seeking a Learning Facilitator to create and deliver virtual and in person product training for customers. As a Learning Facilitator, you will translate product learning into dynamic and engaging sessions that enhance our customers’ ability to independently administer their Employ solutions with confidence, ultimately driving case deflection, product adoption, customer retention and account growth. This position reports to the Senior Manager, Customer and Product Learning.
What You’ll Be Doing:
- Program Development and Facilitation
- Develop lesson plans and agendas in alignment with specific learning outcomes
- Design, build, and deliver virtual product training sessions and in person workshops that cater to diverse customer learning needs
- porate meaningful and impactful learning activities, discussions and training materials that enhance learning retention, build learner confidence, and maximize application of the product
- Collect and analyze learner feedback to measure the effectiveness of programs, and to make continuous improvements to training content, materials, and delivery methods
- Create and maintain thorough facilitator guides and training materials
- Conduct targeted discovery and needs analysis to identify customer knowledge gaps, common use cases, training needs, and business goals
- Plan on-site product training workshops, inclusive of logistics and communications
- Travel up to 30% to deliver in person training at Employ offices or customer locations
- System Administration and Reporting
- Maintain a training calendar to track sessions and attendance, and create and manage available sessions within the Learning Management System (LMS)
- Collaborate with data and analytics team to track key metrics and monitor program effectiveness
- Calculate and report training costs to stakeholders
- Product and Industry Knowledge
- Utilize a beginner’s mindset as you learn the product, inclusive of ongoing product enhancements, to anticipate customer questions and identify training gaps and opportunities
- Stay up to date with industry trends, best practices, and training methodologies
- Collaborate closely with team members, subject matter experts and cross-functional teams to ensure learning content is aligned to product launches, releases, delivery strategy, and critical customer success initiatives
What You’ll Bring:
- Proven experience delivering virtual and in-person training sessions, facilitating workshops, consulting, or a similar customer-facing role
- Exceptional presentation, facilitation and communication skills, with the ability to adjust style and pace to meet the needs of diverse audiences
- Excellent time management and organizational skills
- Enthusiasm, curiosity, and a relentlessly positive attitude
- Software/SaaS experience, ideally with Employ’s technology solutions
- Experience conducting thorough needs analysis and establishing feedback channels
- BA in a relevant field (e.g. Education, Human Resources, Organizational Learning and Development) or equivalent work experience
- Familiarity with recruiting industry trends and talent acquisition best practices a plus
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.
Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.