Saint Laurent Consulting

Technical Support / IT Field Technician

Location: Winnipeg, Manitoba

Employment Type: Full-Time

Employment Type: Contract

Work Style: Hybrid (Office + Client Site Visits)

Overview

Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service.

The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work.

Key Responsibilities

• Provide Level 1 IT support for end users (hardware, software, and connectivity issues)
• Troubleshoot and resolve help desk tickets efficiently
• Perform on-site technical support and installations at client locations
• Install, configure, and maintain IP camera / CCTV systems
• Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing)
• Set up and support IT equipment including PCs, laptops, printers, and network devices
• Document all work performed, including configurations and issue resolution
• Communicate professionally with clients during on-site visits
• Ensure work is completed safely and according to site requirements

Field Work Requirements

This role involves regular travel to client sites within Winnipeg and surrounding areas.

• On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems.
• Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions.
• Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures.
• Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system.

Required Qualifications

• 2 - 4 years of experience in IT Support, Help Desk, or Technical Support
• Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)
• Hands-on troubleshooting experience with hardware and software issues
• Valid driver’s license and reliable transportation
• Ability to work independently in both field and office environments
• Strong communication and customer service skills

Nice to Have

• Experience with IP surveillance / CCTV systems
• Background working with MSP (Managed Service Provider) environments
• Experience with structured cabling or basic network installations
• Comfortable working at heights (ladders or scissor lifts)
• Willingness to travel to the United States on occasion