Sabio Group is a trusted expert in AI, Contact Centre and Data. We design, build and run automationled customer experiences for leading brands, combining deep domain expertise with modern engineering ...
Sabio Group
2 jobs near Columbus, OH
Sabio Group is a trusted expert in AI, Contact Centre and Data. We design, build and run automationled customer experiences for leading brands, combining deep domain expertise with modern engineering ...
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious ...
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious ...
Full-time
Medical, Life, Retirement
Posted 10 days ago
Job description
Sabio Group is a trusted expert in AI, Contact Centre and Data. We design, build and run automationled customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We're collaborative, curious and outcomesdriven, and we invest in people who want to learn and grow in a supportive, inclusive environment.
Role Purpose
Role Purpose
We are looking for a Senior AI Consultant to join our UX team within the AI Practice, supporting one of our customers in the Netherlands.
This role is responsible for leading AI consultancy, journey design and optimisation activities, working directly with customer stakeholders to shape automated experiences that drive containment, improve service performance and deliver measurable value.
The role requires a strong Dutchspeaking consultant who can run workshops, influence decisionmaking, steer customer thinking, and ensure solutions align with best practice. You will identify and define new use cases, evaluate opportunities for automation, and help evolve the service to meet customer and operational goals.
- Lead customer workshops to design, review and optimise automated journeys for contact centres.
- Provide AI consultancy on best practice, conversational design, experience strategy and metricdriven automation improvement.
- Analyse performance data and identify opportunities to improve containment rates, CX, efficiency and solution performance.
- Create clear, actionable use cases for development teams, ensuring alignment with business goals.
- Identify further automation opportunities, advising customers on prioritisation and expected impact.
- Work closely with customer stakeholders, facilitating discussions and enabling decisionmaking even in complex or ambiguous scenarios.
- Collaborate with Sabio delivery, UX and engineering teams to ensure cohesive endtoend solution delivery.
- Represent Sabio onsite as required, providing a trusted local presence for Dutchspeaking stakeholders.
Essential
- Native/Fluent Dutch speaker, with strong English communication skills.
- Demonstrable experience designing automated contact centre journeys (voice or digital).
- Strong consultancy skills - able to engage stakeholders, lead workshops, and drive consensus.
- Understanding of automation KPIs including containment, AHT, NPS, call deflection and CX metrics.
- Ability to turn customer business challenges into structured use cases and improvement plans.
- Comfortable working with technical and nontechnical audiences.
- Able to influence outcomes, facilitate decisions and manage differing viewpoints.
- Experience working with AIdriven conversational or selfservice solutions.
Nice to Have
- Experience in Financial Services or Dutchregulated customerfacing environments.
- Exposure to tooling used in conversational design or CX/automation insights.
- Familiarity with multichannel customer service operations.
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include
Benefits may include
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.