Swthz Bearden

**Fill out this Google Form. It is required to proceed to the next step in the hiring process: https://forms.gle/LZuwwoWyi8FYWBd18 (you may need to copy and paste into another tab)

Are you passionate about health and wellness and playing an integral part in growing a brand? SWTHZ Contrast Therapy Studio is growing rapidly, and we’re looking for a passionate, driven Assistant Studio Manager to help lead our Knoxville, TN location in the Bearden area.

ABOUT US

SWTHZ is a contrast therapy studio specializing in deliberate exposure to heat and cold, which has been scientifically proven to enhance physical and mental health. Clients enjoy up to 60 minutes in a private contrast therapy suite with an infrared sauna, cold plunge, and vitamin-c shower. Suites offer full entertainment, so you can choose to unplug, meditate, listen to music, or watch TV. SWTHZ is the fastest-growing recovery franchise business globally, focused on accelerating the world's adoption of contrast therapy. If you believe strongly in all things health and wellness and have passion and energy for living a healthy life, this position is for you!

ABOUT YOU

You are an essential part of the studio leadership team, passionate about driving membership sales, motivating a team, and creating an elevated client experience. You are part of the SWTHZ brand, including its products, community, operations, and people. You have strong assessment, customer service, communication, and business acumen skills, and provide in-the-moment and ongoing feedback for your team. You work closely with the Studio Manager and Hospitality Coordinators daily to provide training for a high-level guest experience and driving the business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Communicate and exude SWTHZ Brand principles in everything you do.
• Sell memberships alongside the Studio Manager and your team to achieve studio-specific goals.
• Provide high-level customer service and exceptional hospitality to SWTHZ clients, handling client issues and concerns in a positive and timely manner.
• Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
• Help train, motivate, direct, coach, and evaluate all studio staff, creating and maintaining a highly personable, client-oriented team committed to achieving and exceeding the studio and company sales goals.
• Maintain the SWTHZ distinct culture and community.
• Work closely with the staff to implement standard operating policies and procedures to accommodate our organization's rapid growth objectives.
• Develop awesome partnerships in your community to develop awareness
• Cleaning of the suites and laundry of towels after every session
• Maintaining a clean studio at all times, both front of house, suites, and back of house.
• Exhibit leadership by mentoring sales associates to provide high-level customer service and perform all assigned duties
• Responsible for supporting all studio-level purchasing, receiving, and supply inventory.

QUALIFICATIONS AND SKILLS

• At least 1 year of prior management experience, preferably in a spa, salon, or health + fitness facility.
• 3-5 years of membership sales and customer service experience is required.
• Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
• A LOVE for customer service (making people happy!)
• Experience with MindBody or a similar CRM / POS is a plus.
• Strong communication skills — must set clear expectations and give/receive feedback clearly and effectively.
• Must be highly organized with the ability to prioritize multiple tasks in the moment.
• It is important to possess a passion for the SweatHouz brand.
• Able to work a non-traditional schedule.
• A chance to work in a truly team-oriented and supportive environment.

**Fill out this Google Form. It is required to proceed to the next step in the hiring process: https://forms.gle/LZuwwoWyi8FYWBd18 (you may need to copy and paste into another tab)

Benefits include:

401k Matching, Bonuses, Health-share Membership, Direct Primary Care Membership, Dental, Vision, Gym Membership Stipend, SWTHZ Unlimited Membership