SUNY

System Administration is seeking motivated, outgoing, and customer service orientated individuals to apply for the role of Admissions Assistant for the Recruitment Response Center. The incumbent is responsible for managing and responding to inbound inquiries from prospective students, families, and school counselors with the goal of increasing University-wide enrollment of full-time, part-time, online, in the classroom, and non-matriculated students. The Admissions Assistant assists with targeted outreach, application instruction, and technical support.
Duties and Responsibilities:

• Maintain a strong sense of familiarity with all educational programs at SUNY's 64 campuses to communicate educational offerings to prospective students, their families, as well as school counselors
• Represent SUNY at Enrollment Services events for prospective students and high school counselors across the state and northeast
• Participate in ongoing training to effectively counsel the public on The State University of New York's initiatives such as Reverse Transfer, Guided Pathways, and SmartTrack, as well as State-mandated initiatives such as the Excelsior Scholarship and New York State Dream Act
• Assist in the development and execution of targeted marketing campaigns
• Support prospective students and their families by providing information regarding SUNY's educational offerings via email, telephone, and face to face conversations
• Manage hundreds of daily inbound calls, emails, and chat communication to provide a high level of customer service
• Document all communication and recruitment efforts in SUNY's Constituent Relationship Management (CRM) system
• Analyze student's past education experience and provide counsel on how SUNY can help them meet their goals with a variety of credential options
• Serve as point of contact and expert on pending applications, financial aid forms, and other supplemental documentation such as Education Opportunity Program financial verification
• Review applications to identify missing information or gaps in application material
• Provide technical support for SUNY's online application for admission, school counselor portal, and SUNY campus portal as well as serve as liaison between users and development team
• Participate in University-wide training to effectively utilize SUNY's CRM system, telephone system, chat software, and in-house developed web applications
• Beta test online application software releases and website tools
• Generate volume reports as requested by leadership to support the use of data for strategic enrollment planning

Requirements:
Required Qualifications:

• Bachelor's degree
• Outstanding verbal and written communication skills
• Ability to work and manage a variety of tasks in a very busy and ambitious recruitment environment
• Ability to analyze the components of a problem and develop logical solutions
• Must be able to work as part of a team, as well as independently
• Must be willing to present at college fairs
• Evening, occasional weekend work and travel required
• Valid driver's license

Preferred Qualifications:

• Previous call/contact center experience or related customer service experience
• Previous experience in higher education including college advising, college admissions, or recruitment
• Fluency in Spanish or Chinese

Additional Information:

• Must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is NOT available for this position.
• Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$52,000 annually.
• State Title: Admissions Advisor(SL-2) and is part of the United University Professions Union.
• Occasional travel within New York state and out-of-state and non-traditional hours required.
• Extended Hours Requirement: We are currently hiring for our later shift. The standard work schedule is Monday-Friday, 8:30 AM-4:30 PM; however, this position will primarily support extended hours, Monday-Thursday from 11:00 AM-7:00 PM, and Friday from 8:30 AM-4:30 PM.
• Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information.
• This position will be based in Albany, NY.

SUNY System Administration Benefits:

• SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:
• Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
• Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
• Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
• Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
• Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
• Explore our full benefits offerings here: www.suny.edu/benefits

Application Instructions:
Interested candidates are invited to apply online. Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.
State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.