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TITLE: Ambassador
DEPARTMENT: Front of House
POSITION TYPE: Part Time/Full Time                        
REPORTING TO: Floor Manager
FLSA STATUS: Non-exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Responsibilities:

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Greets and responds to all guests with a genuine friendly greeting and goodbye
• Guide and educate our guests on our brand upon entry and as you usher them to their location
• Host and assist in facilitating any tournament play
• Visit local businesses as assigned, to provide them with swag, treats etc. And educate them on Flight Club and invite them in
• Accurately enter all guest information into the system and assign proper time to guests
• Answer phones providing accurate availability and send proper information to the sales team
• Accurately know all numbers to tables and gaming areas
• Ensure bathroom checks are completed, and coat check is organized
• Complete opening, closing, and running duties as assigned each shift
• Learn and maintain knowledge of food, beverage, gaming and Company procedures to standard
• Build a rapport with guests, be active in assisting, and communicating requests
• Attend training sessions and team meetings as required per department
• Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift
• Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident
• Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily
• Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts
• Perform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venue
• Ensure all supplies and equipment are properly stocked. organized and ordered as needed with approval from the General Manager

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring. 
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating.  Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers.  Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Must be able to pass exams with a 90% or better in each of the following categories:

• Food and Beverage
• All issued training testing throughout employment

Requirements & Minimum Qualifications

• Age of 18 years or older.
• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years’ experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50+ lbs. if necessary
• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time.  In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.