SR Technologies

SR Technologies, Inc. is looking to bring a competent and organized Tier 2 technician onboard the team. Servicing small to medium business, our team manages many technology-related aspects of business for our clients from network infrastructure to SaaS deployments. This is a fast-paced position at times and the ability to take notes and stay organized is critical. Pay is based on experience and skills posessed.

Duties:

• Prepare computers, servers, and networking equipment for deployment and install on-site
• Perform on-site services, such as diagnostics, troubleshooting, or installation
• Attend meetings and consultations with clients
• Equipment estimating and sales
• Provide remote support and maintenance for clients
• Replace and upgrade computers, servers, printers, and other hardware
• Assess, estimate, and implement networking and computer/server equipment.
• Troubleshoot connectivity issues and diagnose issues with networks
• Configure, install, and/or replace network equipment, including routers, firewalls, switches, access points, and other networking devices
• Create and maintain documentation of client and procedural information
• Assist in other areas of company production – such as dropping off packages, picking up equipment from vendors or customers, answering phones when needed, following up with customers, etc.

Requirements:

• At least 3 years of recent on-site business IT experience
• Hardware and Software Support Experience
• Windows Server and Workstation OS Experience
• MacOS & Linux Experience
• Microsoft 365 and Google Workspace Administration Experience
• Refined organization skills
• Ability to type, takes notes, and read proficiently in English
• Excellent customer service skills
• Strong writing ability
• Problem resolution skills
• Strong troubleshooting skills
• Technological Intuition
• Ability to lift 50 lbs
• Ability to easily adapt to fast-paced and ever-changing environments
• CA Drivers License
• Clean Driving Record
• Clean Background Check

SR Technologies is a privately held IT solutions firm that was formed in 2014. Focusing on business infrastructure and management, our team is dedicated to developing and delivering tried and tested IT solutions.

Our goal is to provide excellent service each and every time. We understand that our clients and their teams are just as important as their systems, and we strive to allow both to perform at their greatest potential.