Southwest JCB

Shop Service Apprentice/Heavy Equipment

Title: Shop Apprentice [Level I]                                                       Job Type: Hourly / Non-Exempt
Department: Service                                                                       Location: Commerce City, CO 80022
Supervisor: Service Manager                                                         Compensation: DOE $17 to $25

SUMMARY

As a Shop Apprentice for Southwest JCB, you will be an integral service department member. The position’s primary focus is to perform quality preventative maintenance activities, diagnose and troubleshoot assigned equipment, and complete repairs through the replacement of defective parts while providing the highest level of customer service and satisfaction. The shop apprentice will diagnose and repair various JCB and non JCB equipment and components in a shop environment, completing all required documentation.  In addition, various inspections, new machine preparation procedures, installation of attachments on machines, and machine movements on the yard are duties to perform. JCB North America offers various machine specific online pre-requisite modules and both virtual and in person training opportunities that Shop Apprentices are expected to complete in order to advance their skill sets, pay scale, and careers with Southwest JCB.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management’s discretion.

• Work in a shop environment on various JCB and non JCB machines as assigned
• Diagnose and repair equipment and components
• Perform routine and preventative maintenance on JCB equipment in a shop environment as directed, following outlined procedures and completion of proper documentation
• Properly request required parts to get the repair fixed the first time correctly
• Using company provided IT hardware, properly document various processes for compliance with JCBNA warranty, new machine intake, and machine sale procedures
• Communicate the progress of repairs with the Service Manager and the customer to ensure top customer satisfaction
• Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
• Become proficient with all electronic systems, portals, tooling, and diagnostic resources to be effective in the role
• Completing all paperwork promptly, including work orders, parts orders, time, etc.
• Account for 40% or greater time on duty against work orders or warranty claims
• Adhere to all company policies and procedures
• Other duties and projects as assigned by direct management

Education/Additional Requirements:

• A minimum of 0 - 2 years of experience repairing and maintaining construction equipment and/or diesel engines (substitute graduation from a technical trade school for experience
• Hydraulic, Electrical, and Drive Train experience a plus
• Ability to weld (Stick, MIG, TIG) and use of a cutting torch, or the willingness and ability to learn these skills is a plus
• A high school diploma or equivalent and basic math skills.
• Computer literate with the ability to process information, learn systems, and develop skills in the use of IT hardware
• Ability to communicate, prioritize and maintain time management.
• Capable of accomplishing tasks independently without direct supervision.
• Physically able to perform duties and lift up to 75 lbs.
• Maintain a great attitude toward work.
• Adheres to company policies, procedures, and practices as required.
• Work in a wide range of environmental & ground conditions, including extreme heat and extreme cold
• Acceptable driving record.
• A history of safe work habits.
• Driven, self-motivated, and the ability to work with minimal supervision.
• Valid Driver's License/Acceptable Driving Record.

We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance
• Short- and long-term disability coverage (employer sponsored)
• Basic Life insurance (employer sponsored)
• Voluntary Life insurance
• Flexible spending accounts
• Overtime available based on business demand
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities through completion of required trainings and work product to advance to Journeyman and Master Level technician roles
• And much, much more!

Wage Range:

Apprentice [Tech Level 1] - Entry level with 0 - 2 years' experience D.O.E. $17.00 to $23.00