Account Manager
Brentwood, TN · On-site
About the Role We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty ...
Sjr National Repair Center
7 jobs near Columbus, OH
Account Manager
Brentwood, TN · On-site
About the Role We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty ...
$16.50 - $22.25/hr
Knowledge of watch parts and repair is essential to this role. Strong attention to detail and organizational skills are required. Ability to work in a fast-paced environment is essential. Essential ...
$16.50 - $22.25/hr
Knowledge of watch parts and repair is essential to this role. Strong attention to detail and organizational skills are required. Ability to work in a fast-paced environment is essential. Essential ...
Production Watchmaker
Brentwood, TN · On-site
Quartz Watch Repairs: Change circuits and coils in quartz watches, ensuring proper functionality and performance. * Date Wheel Replacement: Replace date wheels with precision, ensuring correct ...
Production Watchmaker
Brentwood, TN · On-site
Quartz Watch Repairs: Change circuits and coils in quartz watches, ensuring proper functionality and performance. * Date Wheel Replacement: Replace date wheels with precision, ensuring correct ...
Watch Parts Specialist
Brentwood, TN · On-site
$17 - $23/hr
Knowledge of watch parts and repair is essential to this role. Strong attention to detail and organizational skills are required. Ability to work in a fast-paced environment is essential. Essential ...
Watch Parts Specialist
Brentwood, TN · On-site
$17 - $23/hr
Knowledge of watch parts and repair is essential to this role. Strong attention to detail and organizational skills are required. Ability to work in a fast-paced environment is essential. Essential ...
Production Jeweler
Brentwood, TN · On-site
$14.25 - $18/hr
Conduct repairs using a laser welder as needed, ensuring quality and durability. * Provide customers with an exceptional experience that exceeds their expectations, addressing any concerns or ...
Production Jeweler
Brentwood, TN · On-site
$14.25 - $18/hr
Conduct repairs using a laser welder as needed, ensuring quality and durability. * Provide customers with an exceptional experience that exceeds their expectations, addressing any concerns or ...
Quartz Watch Repairs: Change circuits and coils in quartz watches, ensuring proper functionality and performance. * Date Wheel Replacement: Replace date wheels with precision, ensuring correct ...
Quartz Watch Repairs: Change circuits and coils in quartz watches, ensuring proper functionality and performance. * Date Wheel Replacement: Replace date wheels with precision, ensuring correct ...
$13.75 - $17.50/hr
Conduct repairs using a laser welder as needed, ensuring quality and durability. * Provide customers with an exceptional experience that exceeds their expectations, addressing any concerns or ...
$13.75 - $17.50/hr
Conduct repairs using a laser welder as needed, ensuring quality and durability. * Provide customers with an exceptional experience that exceeds their expectations, addressing any concerns or ...
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
About the Role
We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
Qualifications
Why Join Our Team?
We have many opportunities available on our other career site pages. Click here to link to our careers page!
We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners.
- Bill warranty repairs in accordance with each provider's specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients.
- Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents.
- Review and accurately tag repairs returned to SJR as rework from prior services.
- Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate.
- Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed.
- Communicate repair updates via email and phone in a clear and professional manner.
- Escalate concerns or service issues to management promptly.
Qualifications
- Prior experience in account management, customer service, warranty processing, or related field preferred.
- Strong attention to detail with excellent organizational and time-management skills.
- Effective written and verbal communication skills.
- Ability to work collaboratively across departments.
- Proficiency with computer programs, portals, and internal systems.
Why Join Our Team?
- Collaborative team environment
- Opportunities for growth and development
- Competitive compensation and benefits package
We have many opportunities available on our other career site pages. Click here to link to our careers page!