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Job Title : Project Manager (End User Computing)

Location : New York, NY 10020

Job Type : Full time

Key Responsibilities

• Lead end-to-end delivery of EUC projects including planning, execution, monitoring, and closure.
• Manage projects involving:
• Windows migrations/upgrades
• Laptop/Desktop refresh programs
• Microsoft 365 deployments
• Virtual Desktop Infrastructure (VDI)
• Endpoint management tools (Intune, SCCM, JAMF, etc.)
• Collaboration platforms (Teams, Zoom, Slack)
• Coordinate with infrastructure, security, network, service desk, and application teams.
• Develop project plans, timelines, budgets, RAID logs, and status reports.
• Ensure adherence to governance, compliance, and ITIL processes.
• Manage stakeholders across business and IT functions.
• Track risks, dependencies, and mitigation plans.
• Oversee vendor and third-party deliverables.
• Drive user adoption, communication, and change management activities.
• Conduct regular steering committee and status meetings.
• Ensure smooth transition to BAU/support teams after project completion.

Technical Knowledge

• Strong understanding of:
• Windows 10/11
• Microsoft 365
• Intune / SCCM / Autopilot
• Active Directory / Azure AD
• VDI technologies (Citrix, VMware Horizon, AVD)
• Endpoint security and compliance
• ITSM/ITIL practices

Project Management Skills

• Expertise in Agile, Waterfall, or hybrid delivery models.
• Strong budgeting, scheduling, and reporting skills.
• Excellent communication and stakeholder management abilities.

Certifications (Preferred)

• PMP / PRINCE2 / Agile Certification
• ITIL Foundation
• Microsoft certifications related to Endpoint Management or M365

Key Competencies

• Leadership and team coordination
• Problem-solving and decision-making
• Risk and issue management
• Client-facing communication
• Vendor management
• Organizational and multitasking skills

Preferred Experience

• Large enterprise or global delivery environment
• Digital workplace transformation projects
• Managed services environment
• Experience with cloud-first workplace initiatives

Success Metrics

• On-time and within-budget project delivery
• User satisfaction and adoption
• Reduction in endpoint incidents
• Successful migration/transformation outcomes
• Compliance with governance and security standards