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Department: Guest Services

Reports To: Director of Guest Services

EmploymentType: Temporary Part-Time Seasonal

FLSA Status: Non-exempt (Weekends and HolidaysRequired)

Salary Range: $21.14 - 22.98 /per hour

Subject to a collective bargainingagreement.

Background: The San Francisco Zoological Society ("Society") is a non-profit institution that manages and raises funds for San Francisco Zoo and Gardens ("Zoo"). The Society's mission is summarized as the 3c's: to connect our visitors with wildlife so that they care about nature and ultimately conserve it. The Society endeavors to meet or exceed the standards of its industry peers, including those established by the Association of Zoos & Aquariums ("AZA"). For over 25 years, the Society has been continuously accredited by the AZA.

Upholds the Society's mission, core values (respect, professionalism, resiliency, efficiency, equality) and other policies/procedures outlined in the Employee Handbook and elsewhere.

SUMMARY: The GuestServices department supports the Society's first C: "connect." A Guest Services Representative ("GSR") supports the Society's efforts to connect with its nearly 1 million visitors and may be assigned to one or more of the following areas:

Admissions

Membership Services Office

Gate House

Main Desk

Puffer Train

Carousel

ESSENTIAL DUTIES & RESPONSIBILITIES include the following, but other duties may be assigned & required:

ADMISSIONS:

Collects cash or credit card payments for admission to Zoo and for ride tickets

Provides general information to Zoo guests

MEMBERSHIP SERVICES OFFICE:

Sells memberships, performs related functions andexplains the benefits of the membership

Prints membership cards and distributes coupons

Provides general information to Zoo guests

GATE HOUSE:

Scan or tear admission tickets or vouchers

Provides general information to Zoo guests

Screen for compliance to Zoo Rules and Regulations (i.e.service animals, skateboards)

Provides general information to Zoo guests

MAIN DESK:

Operates telephone console and radio to receive anddirect/send incoming messages

Distributes mail and oversees courier services (pick-upand receipt)

Receives and routes facsimile transmissions

Orders copier, postage machine and other office supplies as needed

Maintains visitor logs and directs visitors as requested

Perform miscellaneous clerical duties

Provides general information to Zoo guests

TRAIN & CAROUSEL:

Sells tickets at Ride locations

May provide Puffer Train relief

Tests equipment before opening Carousel to patrons

Collects tickets and moves controls to start and stop Carousel

Provides general information to Zoo guests

GENERAL:

Ensures cleanliness and serviceability of admissions, reception, and rides areas

Reports all equipment, maintenance and supply needs to lead or supervisor

Interacts with Zoo guests courteously and offers proper attention at all times

REQUIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: High school diploma or general education degree (GED).

EXPERIENCE: Minimum six months customer service and cash handling experience. CPR training preferred. The Zoo's Red Cross CPR training will beoffered to interested candidates.

OTHER QUALIFICATIONS: Minimum age requirement 18 years.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequentlyexposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The noise level in the work environment can be loud.

Bilingual candidates are encouraged to apply. EOE.

Salary Range: $21.14 - 22.98 /per hour (effective 1/1/25)

Please apply via our web site at:

https://candidate.offerdox.com/clients/c32a6703-4c9c-4d70-b296-b438a4f2cf91/jobs/

Please include a resume and a cover letter detailing your experience as it relates to this position.

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