We are seeking a Customer Success Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Experience with hot tubs or pool customer service
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Company Description
Our Commitment to Service & Wellness
We take pride in delivering a true white-glove experience, from your first visit through years of ownership.
As the world’s #1 selling hot tub brand, Hotspring Spas are known for exceptional craftsmanship, reliability, and ease of use. Every spa is thoughtfully engineered to provide a consistent, high-quality wellness experience at home.
As an authorized service provider, we stand behind every product with factory-certified parts and full warranty support—ensuring your investment is protected long after installation.
Our commitment goes beyond the sale. We are here to support your long-term wellness journey with expertise, responsiveness, and care.
We invite you to visit one of our two locations or connect with our team to learn more.