Saja

Urgently hiring, immediate work is available

About US

SAJA is an iPhone app where people rip mystery packs of real Pokémon cards. Every pack contains a specific card we already hold. After the pull, the customer can sell it back to us instantly, keep it in their vault, or have it shipped home. We launched it very recently in August 2026, we're a small Brooklyn-based team, but for this role we're more than happy with remote candidates.

What you'll do

- Answer customer email and in-app chat with clear, calm, human replies, most within a business day

- Help people with money questions: deposits, cash-outs, identity verification, and refunds, following our written policies to the letter

- Track shipments, resolve damaged or lost deliveries, and coordinate replacements with our Oregon fulfillment team

- Spot and escalate fraud signals, chargebacks, and account issues to the team

- Moderate our upcoming in-app community chat and keep it friendly

- Turn repeated questions into better FAQ answers and flag product problems to engineering

- Keep every case documented in our admin tools

What we're looking for

- 1+ years in customer-facing support, retail, or hospitality

- Writing that is short, warm, and precise; you can explain a refund policy without sounding robotic

- Comfort handling money-related questions carefully and following rules exactly

- Steady judgment when a customer is upset and the answer is no

- A quiet place to work, reliable internet, and comfort working independently with async updates

- You must be authorized to work in the US

Nice to have

- You know Pokémon or trading cards, grading, or the collectibles market

- Experience with support tooling, or a startup environment

How to apply

Send us a resume, and we'll get back to you if there's mutual interest with following steps.

SAJA (Zodiac Games Company, Inc.) is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

SAJA is an iPhone app where people rip mystery packs of real Pokémon cards. Every pack contains a specific card we already hold. After the pull, the customer can sell it back to us instantly, keep it in their vault, or have it shipped home. We launched it very recently in August 2026, we're a small Brooklyn-based team, but for this role we're more than happy with remote candidates.