Customer Solutions Representative
As a Customer Solutions Representative, you will provide exceptional support to customers while identifying opportunities to enhance service solutions and strengthen customer relationships. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Responsibilities:
- Develop and maintain positive customer relationships throughout North America
- Manage multiple customer requests and service-related projects simultaneously with a high sense of urgency
- Respond to customer inquiries regarding company services, shipments, pricing, and account information
- Support existing customer accounts by delivering timely solutions and resolving issues effectively
- Use traditional and electronic communication tools to communicate with former, current, and prospective customers
- Create quotes and service proposals for company services; collaborate with the team on pricing decisions, supplier selection, and timing
- Coordinate with internal teams and carriers to ensure customer expectations are met and service commitments are fulfilled
- Deliver customer-focused solutions through effective communication, problem-solving, and negotiation skills
- Accurately maintain and update customer information in the company's operating systems
- Identify opportunities to improve customer satisfaction, enhance service offerings, and support account growth
Requirements:
- Bachelor's degree or equivalent related work or military experience
- Proficiency in Microsoft Office
Preferred:
- An interest in building a career with a growth-oriented company
- Proven ability to resolve customer concerns and deliver solutions with a high sense of urgency
- Experience in customer service, account management, customer support, or a deadline-driven environment
- Ability to build customer relationships quickly and maintain long-term business partnerships
- Excellent verbal and written communication skills; ability to work as part of a team
- Business-minded work style with the ability to multitask in a fast-paced environment