60 Rustic Pathways It Support Specialist Jobs Hiring Near You

Job Description: NOW HIRING: IT SUPPORT SPECIALIST Entry-Level Through Experienced IT Support Opportunities Department: Information Technology Location: On-site only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available) Schedule: Monday–Friday 8:00AM-4:30PM | Full-time on-site Compensation: Competitive hourly rate based on experience, technical capability, education, certifications, and market data Build Your Career With ACECO We are looking for an IT Support Specialist who enjoys solving technical problems, helping people, and keeping daily technology operations running reliably. We will consider candidates ranging from entry-level professionals building their IT careers to experienced support specialists with five or more years of hands-on experience. Whether you are configuring your first professional workstation or already resolving complex hardware, software, and network issues independently, this role offers an opportunity to expand your technical knowledge while supporting a growing industrial organization. You will not get lost here. Your work will be seen, and it will matter. What This Role Really Is This is a hands-on IT support position focused on helping employees resolve the technology issues that affect their daily work. You will investigate hardware, software, access, connectivity, and workstation problems; configure equipment; document support requests; assist users with new systems; and help maintain reliable technology operations across ACECO. This is not a role where you sit back and wait for tickets. Success requires curiosity, responsiveness, patience, clear communication, and the initiative to investigate problems thoroughly. Depending on experience, you may begin by resolving routine support issues under guidance or take independent ownership of more advanced workstation, software, and network-related problems. Who Thrives Here — and Who Does Not You will do well here if you:Enjoy troubleshooting and finding the cause of technical problemsCan explain technical information clearly to non-technical usersStay patient and professional when employees need helpTake ownership of support requests and follow them through to resolutionKeep accurate notes and documentationEnjoy learning new hardware, software, systems, and security practicesCan balance multiple requests without losing attention to detailWork effectively both independently and as part of a team This role is likely not a fit if you:Want to work remotely from homeBecome frustrated when users need step-by-step assistanceClose support requests without confirming that the problem is resolvedAvoid documenting your workPrefer highly isolated technical work with little employee interactionWait for detailed instructions before investigating routine problemsAre unwilling to assist outside normal hours during a serious system or network issue What Success Looks Like in the First 90 Days Entry-Level SpecialistsLearn ACECO’s systems, hardware standards, support procedures, and security expectationsBegin resolving routine workstation, software, peripheral, and access issuesConfigure computers and user equipment accuratelyDocument support requests and troubleshooting steps consistentlyBuild confidence communicating with employees across different technical skill levelsIdentify when an issue should be escalated Experienced SpecialistsIndependently investigate and resolve more complex hardware, software, and network-related issuesImprove ticket documentation and recurring-issue resolutionSupport workstation deployment, system changes, and user trainingIdentify technical risks, recurring problems, and opportunities for improvementBecome a trusted support resource for employees and the IT teamContribute to broader IT projects based on experience and business needs Why Join Our Team at American Crane? Broad Technical Exposure Support employees across Engineering, Manufacturing, Field Service, Sales, Accounting, Human Resources, and other business functions. Hands-On Problem Solving Work directly with computers, laptops, mobile devices, software, peripherals, connectivity, access, and user-support issues. Career Development Build experience across help desk support, workstation administration, networking, cybersecurity, systems support, and user training. Visible Impact When technology fails, work slows down. Your ability to restore reliable access and equipment directly supports employees and business operations. Industrial Technology Environment Gain experience supporting technology within an engineering and manufacturing organization—not just a traditional office. Stability and Growth Join an established company that continues to invest in its people, technology, systems, and operations. What You Will Do End-User SupportInvestigate and resolve employee hardware, software, access, and connectivity issuesProvide clear, patient, step-by-step support to technical and non-technical usersRespond to support requests professionally and within established expectationsConfirm that issues are fully resolved before closing requestsEscalate complex or high-risk issues appropriately Workstation and Equipment SupportInstall, configure, and deploy desktop computers, laptops, monitors, peripherals, mobile devices, and related equipmentSupport Microsoft Windows operating systems and Microsoft 365 applicationsAssist with workstation replacements, employee moves, onboarding, and equipment changesTroubleshoot printers, accessories, connectivity, and other electronic devicesMaintain accurate equipment and configuration records Ticket Management and DocumentationDocument, track, prioritize, and monitor support requests through resolutionRecord troubleshooting steps, solutions, equipment changes, and user communicationsMaintain clear support records that other IT team members can understand and useIdentify recurring issues and contribute to internal support documentation Network and Systems SupportTroubleshoot routine workstation, network-access, and connectivity issuesSupport existing network programs, equipment, and capabilitiesAssist with broader system-support needs based on experience and directionHelp identify potential security, access, or operational concernsParticipate in special IT projects as assigned User Training and CommunicationHelp employees understand new software, systems, and technology changesCreate or contribute to user instructions and internal support resourcesExplain technical concepts in practical, easy-to-understand languageReinforce proper system-use and information-security practices Continuous LearningStay current with changes in hardware, software, cybersecurity, and support practicesParticipate in technical training and professional developmentAsk questions, accept coaching, and continue expanding technical capabilityContribute ideas that improve support quality, efficiency, security, or the employee experience What We Are Looking For Ideal Candidates DemonstrateOwnership and accountability for support requestsStrong customer service and interpersonal communicationPatience when supporting non-technical usersTechnical curiosity and willingness to investigateAccurate documentation and attention to detailReliable attendance and responsivenessProfessional judgment and discretionAbility to prioritize multiple requestsWillingness to ask questions and accept coachingCommitment to continuous learningAlignment with Safety, Quality, Continuous Improvement, and GRIT EducationAssociate degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related field preferredRelevant technical education, certifications, internships, military experience, or equivalent hands-on experience will be consideredContinued education in information technology is valued Experience We will consider candidates ranging from entry-level through five or more years of relevant IT support experience. Entry-Level Candidates Entry-level candidates should demonstrate foundational knowledge through education, certifications, internships, co-op experience, personal technical projects, military experience, or hands-on troubleshooting. Relevant exposure may include:Microsoft WindowsMicrosoft 365Desktop and laptop configurationHardware troubleshootingBasic networkingUser account and access supportHelp desk or customer serviceMobile-device supportTicketing systemsCybersecurity fundamentals Experienced Candidates Experienced candidates should demonstrate increasing independence in several of the following areas:Tier 1 or Tier 2 end-user supportWorkstation deployment and configurationHardware and software troubleshootingMicrosoft Windows and Microsoft 365 supportNetwork and connectivity troubleshootingUser onboarding and equipment setupTicket management and technical documentationUser trainingSecurity and compliance supportRoot-cause analysis and recurring-issue resolution Technical Knowledge Ideal candidates should demonstrate knowledge or experience in several of the following areas:Microsoft Windows operating systemsMicrosoft Word, Excel, PowerPoint, Outlook, Teams, and related Microsoft 365 applicationsDesktop computers, laptops, monitors, printers, peripherals, and mobile devicesWorkstation configuration and deploymentHardware and software troubleshootingBasic network concepts and connectivity troubleshootingSupport-request documentation and ticket trackingUser account, access, and permissions supportEndpoint-security and cybersecurity fundamentalsNIST 800-171, CMMC 2.0, or PCI compliance awareness CertificationsCompTIA A+ preferredCompTIA Network+, Security+, Microsoft, or comparable certifications are valued but not requiredCandidates actively pursuing relevant certifications are encouraged to apply Work Location and Schedule This position requires availability to work full-time hours on-site. Remote and hybrid work are not available. Candidates should be located within a reasonable daily commuting distance of: 531 Old Swede RoadDouglassville, PA 19518 If relocation is necessary, the selected candidate must relocate before the established start date. American Crane & Equipment Corporation does not provide relocation assistance. This role may require occasional after-hours availability when serious system, equipment, or network issues affect business operations. RequirementsAuthorization to work in the United States without current or future employer sponsorshipAbility to verify identity and employment authorization in compliance with Form I-9 requirementsEligibility to access information or technology governed by applicable U.S. export-control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicableWillingness to undergo a background check in accordance with applicable lawsWillingness to undergo a pre-employment drug screen and randomized drug testing during employmentAbility to meet the posted work schedule and required hoursAbility to maintain reliable attendance and punctualityWillingness to provide occasional after-hours support when serious technology issues require itWillingness to follow company cybersecurity, information-security, safety, and acceptable-use requirementsWillingness to wear required PPE when entering manufacturing or shop areasWillingness to complete required safety, compliance, cybersecurity, and role-specific trainingAbility to protect confidential employee, customer, business, and system informationAbility to perform the essential functions of the position with or without reasonable accommodationAbility to maintain professional conduct aligned with company expectations Work Environment This position is full-time on-site in Douglassville Pennsylvania and is primarily performed in a professional office environment with regular use of computers, phones, ticketing systems, and standard office equipment. The role includes frequent interaction with employees in person, by phone, through email, and through Microsoft Teams. Occasional work may occur in manufacturing, shop, or operational areas when technology support is required. Manufacturing areas may include noise, moving equipment, machinery, and industrial conditions. Appropriate PPE is required when entering designated areas. What Is in It for You? At American Crane & Equipment Corporation, we invest in people who want to solve problems, expand their technical skills, and build long-term careers.Competitive compensation based on experience, education, certifications, and technical capabilityMedical, dental, vision, and life insurance available on the first day of employmentGenerous paid time off with annual rollover401(k) retirement plan with company matchTen paid company holidaysTuition reimbursement and professional development opportunitiesBroad exposure to business technology within an engineering and manufacturing organizationOpportunities to expand into networking, systems administration, cybersecurity, infrastructure, or other IT specialtiesDirect interaction with employees across the organizationMeaningful responsibility and visible impact from the beginning What to Expect From Our Hiring Process Every application is reviewed by our internal Talent Acquisition team. We do not rely on automated screening tools. We encourage applicants to tailor their resumes to accurately reflect their technical experience, education, certifications, support responsibilities, and relevant projects. We focus on candidates who demonstrate ownership, reliability, communication, and attention to detail throughout the application process. Qualified candidates typically hear from us within a few business days depending on applicant volume. During the interview process, candidates should be prepared to discuss troubleshooting examples, support requests, technical projects, equipment configurations, and experiences reflected on their resume. We will ask follow-up questions to better understand their technical knowledge, problem-solving process, communication approach, and individual contributions. Ready to Apply? We hire people who show up, work hard, learn quickly, and take pride in helping others succeed. Whether you are beginning your IT career or bringing several years of support experience, we encourage you to apply if you are curious, dependable, and ready to take ownership of technical problems. Submit your application online through our Career Center. Build your career with ACECO. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job cl