Root
Root

60 Root Jobs Hiring in Vaughan, ON

Drive root cause analysis, corrective actions, and continuous improvement initiatives using Lean principles. Provide manufacturing engineering support, lead cross-functional projects, and support ...

It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...

Lead root cause investigations and provide timely workarounds and permanent solutions where applicable. * Recreate production issues in non-production environments to support effective ...

This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...

Leads incident response support for complex, multi-domain issues, ensuring rapid identification of root cause and driving resolution across engineering teams. Develop executive-level reporting on ...

... root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction provides appropriate escalation of support requests for expedited resolution follows the ...

It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...

Drive root-cause analysis of silicon issues involving coherency, routing, credit protocols, transaction ordering, memory interactions, and compute pipeline behavior. * Develop and execute ...

You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely ...

Senior Java Developer

Mississauga, ON · On-site

CA$94K - CA$141K/yr

This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...

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Salesforce Production Support Lead

Epsilon Solutions LTD

Mississauga, ON

Full-time

Re-posted 27 days ago


Job description

Role: Salesforce Production Support Lead
Location: Mississauga -Hybrid
Hire Type: Contract
Role Summary
We are seeking an experienced Salesforce Production Support Lead (Senior Consultant / Manager level) to provide L2/L3 production support for enterprise Salesforce applications. The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support.
Key Responsibilities
· Provide L2/L3 production support for Salesforce applications including Sales Cloud, Service Cloud, Experience Cloud, and custom integrations
· Handle production incidents, service requests, and defects in line with defined SLAs
· Monitor system health, batch jobs, integrations, data loads, and scheduled processes
· Perform root cause analysis (RCA) for recurring issues and implement permanent preventive fixes
· Coordinate with business users, development, QA, and DevOps teams for issue resolution and enhancements
· Support deployments, hotfixes, release activities, and post-deployment validation
· Manage user access, profiles, roles, permission sets, and security-related requests
· Perform data fixes, data loads, and clean-up activities using Salesforce Data Loader
· Maintain operational documentation, known error logs, support runbooks, and SOPs
· Ensure adherence to ITIL processes including Incident, Problem, and Change Management
· Communicate clearly with stakeholders on issue status, risks, and resolutions
· Provide on-call and weekend production support as required
Required Skills & Experience
· Strong hands-on experience in Salesforce Production Support (L2/L3)
· Good understanding of Salesforce data model, security model, workflows, validation rules, and automation
· Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud
· Knowledge of integrations, batch jobs, scheduled processes, and data interfaces
· Experience working with ticketing tools such as ServiceNow, JIRA, or similar
· Ability to analyze logs, debug issues, and work under production pressure
· Strong understanding of ITIL / support processes
· Salesforce App Builder and Platform Developer I certification preferred
· Excellent communication and stakeholder management skills
Nice to Have
· Experience leading or mentoring support teams
· Exposure to large-scale enterprise Salesforce implementations
· Experience working in a regulated or audit-heavy environment.