The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support. Key ...

60 Root Jobs Hiring in Vaughan, ON
The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support. Key ...
Drive root cause analysis, corrective actions, and continuous improvement initiatives using Lean principles. Provide manufacturing engineering support, lead cross-functional projects, and support ...
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Drive root cause analysis, corrective actions, and continuous improvement initiatives using Lean principles. Provide manufacturing engineering support, lead cross-functional projects, and support ...
Root-cause investigation and troubleshooting experience/skills
Root-cause investigation and troubleshooting experience/skills
Manage full defect lifecycle: logging, triage, prioritization, root cause analysis, and verification. * Provide quality metrics and insights including defect leakage, coverage gaps, performance ...
Manage full defect lifecycle: logging, triage, prioritization, root cause analysis, and verification. * Provide quality metrics and insights including defect leakage, coverage gaps, performance ...
Quality Assurance Associate
North York, ON · On-site
Review Batch Production Records and perform Root Cause Analysis as part of the complaint investigations; root cause analysis is performed by conducting process walks (GEMBA), selecting appropriate ...
Quality Assurance Associate
North York, ON · On-site
Review Batch Production Records and perform Root Cause Analysis as part of the complaint investigations; root cause analysis is performed by conducting process walks (GEMBA), selecting appropriate ...
Reliability Manager
Markham, ON · On-site
It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...
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Reliability Manager
Markham, ON · On-site
It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...
Senior Payroll Specialist
Toronto, ON · On-site
Root Cause Analysis & Issue Resolution Lead investigation and resolution of payroll discrepancies, complex employee payroll issues, and payroll accounting variances. Distinguish between one-time ...
Senior Payroll Specialist
Toronto, ON · On-site
Root Cause Analysis & Issue Resolution Lead investigation and resolution of payroll discrepancies, complex employee payroll issues, and payroll accounting variances. Distinguish between one-time ...
SME- GPP Payments
Mississauga, ON · On-site
Lead root cause investigations and provide timely workarounds and permanent solutions where applicable. * Recreate production issues in non-production environments to support effective ...
SME- GPP Payments
Mississauga, ON · On-site
Lead root cause investigations and provide timely workarounds and permanent solutions where applicable. * Recreate production issues in non-production environments to support effective ...
Senior Java Developer
CA$94K - CA$141K/yr
This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...
Senior Java Developer
CA$94K - CA$141K/yr
This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...
Hands-on engineer who excels at diagnosing complex hardware, firmware, and software issues through root-cause analysis. * Comfortable working in the lab with a passion for building debug tools ...
Hands-on engineer who excels at diagnosing complex hardware, firmware, and software issues through root-cause analysis. * Comfortable working in the lab with a passion for building debug tools ...
Performance Engineer
Toronto, ON · On-site
Leads incident response support for complex, multi-domain issues, ensuring rapid identification of root cause and driving resolution across engineering teams. Develop executive-level reporting on ...
Performance Engineer
Toronto, ON · On-site
Leads incident response support for complex, multi-domain issues, ensuring rapid identification of root cause and driving resolution across engineering teams. Develop executive-level reporting on ...
Quality Assurance Associate
North York, ON · On-site
Review Batch Production Records and perform Root Cause Analysis as part of the complaint investigations; root cause analysis is performed by conducting process walks (GEMBA), selecting appropriate ...
Quality Assurance Associate
North York, ON · On-site
Review Batch Production Records and perform Root Cause Analysis as part of the complaint investigations; root cause analysis is performed by conducting process walks (GEMBA), selecting appropriate ...
Business Analyst
Toronto, ON · Hybrid
Perform data analysis and deep-dive investigations to identify root causes, data issues, and process gaps * Translate business needs into clear, actionable requirements (business, functional, and ...
Business Analyst
Toronto, ON · Hybrid
Perform data analysis and deep-dive investigations to identify root causes, data issues, and process gaps * Translate business needs into clear, actionable requirements (business, functional, and ...
... root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction provides appropriate escalation of support requests for expedited resolution follows the ...
... root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction provides appropriate escalation of support requests for expedited resolution follows the ...
Root-Cause Diagnostics & Actionable Routing: Diagnose whether missed adoption targets stem from workflow fit, comprehension gaps, motivation/awareness gaps, or structural barriers, and trigger root ...
Root-Cause Diagnostics & Actionable Routing: Diagnose whether missed adoption targets stem from workflow fit, comprehension gaps, motivation/awareness gaps, or structural barriers, and trigger root ...
Reliability Manager
Markham, ON · On-site
It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...
Reliability Manager
Markham, ON · On-site
It oversees product validation, failure analysis, root-cause investigations, laboratory operations, and continuous improvement while ensuring customer and industry standards are met. The position ...
SoC Data Path Engineer
Thornhill, ON · Hybrid
Drive root-cause analysis of silicon issues involving coherency, routing, credit protocols, transaction ordering, memory interactions, and compute pipeline behavior. * Develop and execute ...
SoC Data Path Engineer
Thornhill, ON · Hybrid
Drive root-cause analysis of silicon issues involving coherency, routing, credit protocols, transaction ordering, memory interactions, and compute pipeline behavior. * Develop and execute ...
CyberArk Support Engineer
Toronto, ON · Remote
You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely ...
CyberArk Support Engineer
Toronto, ON · Remote
You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely ...
Senior Java Developer
Mississauga, ON · On-site
CA$94K - CA$141K/yr
This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...
Senior Java Developer
Mississauga, ON · On-site
CA$94K - CA$141K/yr
This role demands a proven track record with strong technical problem-solving and root cause analysis abilities, relational databases such as Sybase and Oracle, exceptional team leadership skills ...
Product Manager, Credit Cards
Toronto, ON · Hybrid
This role requires strong problem-solving skills, with the ability to identify root causes, implement corrective actions, and continuously improve performance across the business. How You'll Make an ...
Product Manager, Credit Cards
Toronto, ON · Hybrid
This role requires strong problem-solving skills, with the ability to identify root causes, implement corrective actions, and continuously improve performance across the business. How You'll Make an ...
Root Jobs Information
What are cities near St. Catharines for Root jobs?
Full-time
Re-posted 27 days ago
Job description
Location: Mississauga -Hybrid
Hire Type: Contract
Role Summary
We are seeking an experienced Salesforce Production Support Lead (Senior Consultant / Manager level) to provide L2/L3 production support for enterprise Salesforce applications. The role requires strong hands-on troubleshooting skills, stakeholder coordination, and ownership of production stability, including incident management, root cause analysis, and release support.
Key Responsibilities
· Provide L2/L3 production support for Salesforce applications including Sales Cloud, Service Cloud, Experience Cloud, and custom integrations
· Handle production incidents, service requests, and defects in line with defined SLAs
· Monitor system health, batch jobs, integrations, data loads, and scheduled processes
· Perform root cause analysis (RCA) for recurring issues and implement permanent preventive fixes
· Coordinate with business users, development, QA, and DevOps teams for issue resolution and enhancements
· Support deployments, hotfixes, release activities, and post-deployment validation
· Manage user access, profiles, roles, permission sets, and security-related requests
· Perform data fixes, data loads, and clean-up activities using Salesforce Data Loader
· Maintain operational documentation, known error logs, support runbooks, and SOPs
· Ensure adherence to ITIL processes including Incident, Problem, and Change Management
· Communicate clearly with stakeholders on issue status, risks, and resolutions
· Provide on-call and weekend production support as required
Required Skills & Experience
· Strong hands-on experience in Salesforce Production Support (L2/L3)
· Good understanding of Salesforce data model, security model, workflows, validation rules, and automation
· Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud
· Knowledge of integrations, batch jobs, scheduled processes, and data interfaces
· Experience working with ticketing tools such as ServiceNow, JIRA, or similar
· Ability to analyze logs, debug issues, and work under production pressure
· Strong understanding of ITIL / support processes
· Salesforce App Builder and Platform Developer I certification preferred
· Excellent communication and stakeholder management skills
Nice to Have
· Experience leading or mentoring support teams
· Exposure to large-scale enterprise Salesforce implementations
· Experience working in a regulated or audit-heavy environment.
About Epsilon Solutions USA
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Roseland, NJ, US
Year founded
2020