Roman

Description:

Roman, Inc. is a 63-year-old family-owned producer and exclusive U.S. distributor of more than 10,000 gifts and decorative accessories — including the iconic Fontanini® nativity collection, one of the most beloved faith-based collectible lines in North America. Our portfolio spans Christmas, seasonal, inspirational, and every day giftware sold through specialty retailers and department stores worldwide.

We're in an exciting growth phase: building out a high-performance ecommerce function that spans our DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This role is a ground-floor opportunity to contribute meaningfully to that buildout — and to grow with it.

Requirements:

The Role

We're looking for an E-Commerce Coordinator with hands-on experience across at least one of the following: online marketplace operations (Amazon, Walmart), B2B portal management, or social commerce channels (TikTok Shop, Instagram/Facebook Shop). You don't need to be an expert in all of them — but you should be genuinely comfortable working inside these platforms, not just familiar with them conceptually.

This role sits within our ecommerce team and reports to the Director of E-Commerce. You'll own day-to-day execution across catalog management, order operations, and platform content — while also supporting new channel launches as we scale.\

This role is a full time, in office position.

What You'll Do

Marketplace & Channel Operations

• Manage product listings on Amazon Seller Central and Walmart Marketplace — including title optimization, bullet points, A+ content, images, and pricing

• Monitor and troubleshoot listing health, suppressed ASINs, Buy Box performance, and policy compliance flags

• Support EDI and portal-based order management for B2B retail partners (Faire & RangeMe.com)

• Maintain inventory and availability sync across platforms; surface discrepancies to the team proactively

DTC Store Operations (Shopify)

• Upload and maintain product listings including descriptions, images, pricing, tags, and SEO metadata

• Organize and optimize collections, categories, and merchandising on Roman.com

• Assist with promotional setup, seasonal content updates, and homepage/collection page changes

• Monitor site performance and flag technical issues; coordinate with developers or platform support as needed

Social Commerce

• Support the launch and ongoing management of TikTok Shop, Instagram Shopping, and Facebook Shop storefronts

• Maintain product catalog sync and handle compliance requirements specific to social commerce platforms

• Assist with content coordination for shoppable posts and campaign integrations

Order Management & Customer Experience

• Monitor and manage incoming orders across Roman.com and fulfillment platforms; resolve delays, returns, and replacements

• Serve as first-line contact for customer inquiries via email and chat — responding promptly and professionally on products, orders, shipping, and returns

• Escalate issues appropriately and maintain documentation on recurring fulfillment problems

Reporting & Marketing Support

• Pull and analyze sales and performance reports across platforms; identify trends, flag anomalies, and share insights with the team

• Assist with Google Ads campaign setup and management (search and shopping)

• Support email marketing execution within platforms such as Klaviyo, Mailchimp, or Constant Contact

• Assist with paid and organic content integrations across platforms during peak seasons (Q4 holiday is our Super Bowl)

What We're Looking For (Full time, in the Office Role)

Required

• 1–3 years of hands-on experience in ecommerce — in a coordinator, specialist, or operations role (not just coursework or academic projects)

• Direct experience working inside at least one of: Amazon Seller Central, Walmart Marketplace Seller Center, a B2B EDI/portal system, or a social commerce platform (TikTok Shop, Meta Commerce Manager)

• Working knowledge of Shopify — product uploads, collections, metafields, discount/promotion setup

• Proficiency with product content tools: Canva, Photoshop, or similar for basic image editing and resizing

• Strong attention to detail — catalog work is unforgiving; accuracy matters

• Organized, self-directed, and comfortable managing multiple tasks and deadlines simultaneously

• Clear written communicator — for both external customer-facing responses and internal team updates

Preferred (Nice to Have)

• Experience with feed management or catalog syndication tools (e.g., Feedonomics, ChannelAdvisor, Salsify, or similar)

• Familiarity with Google Ads — specifically Shopping campaigns and Performance Max

• Experience with Klaviyo or comparable email/SMS marketing platforms

• Exposure to SEO fundamentals as applied to product listings and PDPs

• Background in giftware, seasonal retail, collectibles, or CPG strongly preferred — understanding our customer matters

• Bachelor's degree in business, Marketing, or related field

Why Roman

• You'll work across more platforms and channel types than most ecommerce roles at companies this size — Amazon, Walmart, Shopify DTC, B2B portals, and social commerce all in one seat

• Real ownership and visibility from day one — this isn't a support role buried in a large team

• A category with genuine staying power: faith-based collectibles and giftware have loyal, passionate customer bases

• Q4 is big — and we invest in it. You'll gain hands-on experience managing holiday ecommerce at meaningful scale

• Competitive salary commensurate with actual experience; full benefits package