6 Rogue Credit Union Customer Service Manager Jobs Hiring Near You

Join to apply for the Chief Lending Officer role at Rogue Credit Union

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Join to apply for the Chief Lending Officer role at Rogue Credit Union

This range is provided by Rogue Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$243,519.96/yr - $304,399.95/yr

Reports To:EVP/Chief Operating Officer

Classification:Exempt

Rogue Credit Union is a member‑owned, not‑for‑profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

The Chief Lending Officer (CLO) is a visionary executive leader who inspires performance and fosters innovation across the Credit Union's lending operations. This role ensures alignment with Rogue's mission, purpose, and values while guiding teams toward strategic objectives. The CLO drives a culture of disciplined execution, cultivates loyalty among members and team members, and enhances the Credit Union's impact through enhancing members financial wellbeing, community service, and advocacy.

• 25% Lending Product Ownership and Oversight. Develops, implements and manages lending products and growth strategies to meet organizational goals. Monitors product experience and quality to ensure exceptional experiences are created while enhancing member financial wellbeing. Oversee the administration, policies, procedures, compliance, yield, and portfolio risk for the lending programs.
• 20% Strategic and Operational Leadership. Establish and drive the strategic direction for consumer lending, indirect lending, underwriting, commercial operations, mortgage, and member solutions (collections).
• 20% Engagement in Leadership Team. Works with the Credit Union's Leadership Team to direct the successful operation of the Credit Union in the pursuit of agreed upon vision, mission, purpose and values. Assists in the development and successful pursuit of organizational objectives, goals and scorecard metrics.
• 20% Talent Management and Team Development. Recruits, hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Ensures assigned areas pursue and achieve objectives, goals and scorecard metrics as outlined in the Strategic Business Plan or as assigned. Creates and maintains a coaching culture to consistently strive toward the highest level of team member achievement and performance in building member and team member Loyalty.
• 10% Governance and Regulatory Compliance. Protects the safety and soundness of the credit union through the vigilant adherence and effective administration of all Board Policies and all applicable rules, regulations, and laws. Stays current on industry trends and best practices, operational controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union. Encourages active understanding of regulation and credit union policy among staff.
• 5% Proactively performs other duties as needed or assigned.

• Experience:Five years to ten years of similar or related experience.
• Education:Equivalent to a college degree (BS or BA in a relevant field) and/or graduation from Western CUNA Management School required and Master's degree is preferred.
• Interpersonal Skills:The ability to motivate and influence others is material, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and externally) is important and a high level of interpersonal skill is critical. Work frequently requires considerable discussion and/or presentation on strategic positioning and problem resolution.
• Other Skills:Must possess a working knowledge of all laws and regulations applicable to credit unions and related businesses. Must have good communication, supervisory, and leadership skills. Must possess excellent organizational and analytical skills; must be able to coordinate a variety of projects; must be self‑directed. Must possess high level writing and communication skills including the ability to write effective reports, prepare effective presentations, and speak in public to a variety of constituencies. Must possess a valid Oregon Driver's license and must be insurable to drive a company vehicle. Must be bondable for the position and duties of a senior management position. Must possess PC skills and be able to run spreadsheets, word processing, and publishing software as well as other general office equipment. Must have basic knowledge of relational database design and should be able to understand how data correlates and can be queried for desired reporting output. Further, should be able to convey relevant data and desired reporting output to credit union report writers and analysts.
• Physical Requirements:Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
• Work Environment:This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of proactively adjusting to unpredictable schedules. As a direct representative of Rogue, the employee must conduct and present themselves courteously and professionally.

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

• Executive

• Part-time

• Finance and Sales

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