Road America

Position Summary
The Lead Security / Night Dispatch is a seasonal position and is responsible for providing security leadership, monitoring, communication, and dispatch support during Road America events and throughout overnight operations. This role serves as a lead resource for security staff working evening and overnight shifts and helps ensure the safety and security of guests, employees, competitors, vendors, facilities, and property.
The position combines hands-on security responsibilities with dispatch duties, including monitoring radio traffic, coordinating security personnel, responding to incidents, conducting property checks, and communicating important information to appropriate Road America personnel and emergency services when necessary.
Essential Duties and Responsibilities
Security Leadership

• Serve as the lead security presence during assigned evening and overnight shifts.
• Provide direction and support to guest services personnel and event security personnel.
• Conduct regular patrols of the property, facilities, parking areas, camping areas, gates, and other assigned locations.
• Monitor for unauthorized access, suspicious activity, safety hazards, and violations of Road America policies.
• Assist with maintaining a safe and secure environment for guests, employees, participants, vendors, and contractors.
• Respond to security incidents, disturbances, emergencies, and other situations as directed.
• Assist with crowd control and maintaining order when necessary.
• Ensure security staff remain at assigned posts and complete required patrols and responsibilities.

Night Dispatch

• Monitor security radio communications throughout the shift.
• Dispatch appropriate security personnel to incidents and requests for assistance.
• Maintain communication with security staff throughout active incidents.
• Maintain an accurate log of incidents, calls, patrols, and significant activity during the shift.
• Communicate significant incidents to the Operations Manager
• Contact emergency services when appropriate and assist with coordinating their response on property.

Incident Response & Reporting

• Respond promptly to accidents, medical emergencies, disturbances, suspicious activity, lost persons, property concerns, and other incidents.
• Assist emergency responders with locating individuals, facilities, or incident locations.
• Complete accurate and timely incident reports and shift documentation.
• Preserve relevant information and evidence when incidents require further investigation.
• Immediately report serious incidents, injuries, security concerns, or potential criminal activity to management.
• Maintain confidentiality regarding employee, guest, and incident information.

Event Security

• Support security operations during Road America race weekends and other major events.
• Assist with securing restricted areas, garages, paddocks, buildings, gates, and other designated locations.
• Help monitor overnight activity in camping and parking areas.
• Enforce Road America policies and event rules professionally and consistently.
• Assist with opening and closing security procedures as assigned.

Qualifications

• Previous security, law enforcement, military, emergency response, dispatch, or related experience preferred.
• Previous supervisory or lead experience preferred.
• Strong radio communication and interpersonal skills.
• Ability to remain calm and make sound decisions during stressful situations.
• Ability to communicate clearly and professionally with employees, guests, vendors, and emergency personnel.
• Strong situational awareness and attention to detail.
• Ability to work independently with limited supervision during overnight hours.
• Ability to document incidents accurately and objectively.
• Must be dependable and able to work nights, weekends, holidays, and Road America event weekends.
• Valid driver's license required.
• Ability to walk, stand, and patrol the property for extended periods.
• Ability to work outdoors in varying weather conditions.

Preferred Qualifications

• Security or dispatch certification.
• CPR/First Aid certification.
• Experience working at large events, sporting events, racetracks, or entertainment venues.
• Experience with two-way radio systems, surveillance cameras, access control, or security monitoring systems.
• Experience coordinating emergency response or working with law enforcement, fire, or EMS personnel.

Work Environment
This is a seasonal, part-time position that operates primarily during Road America events and high-activity periods. The position may require extended periods outdoors, walking throughout the property, working overnight hours, and responding to incidents in varying weather conditions.
Because Road America is an active motorsports facility, employees may be exposed to loud noises, vehicle traffic, large crowds, dust, heat, cold, rain, and other conditions associated with race events.
Key Performance Expectations

• Maintain a visible and professional security presence.
• Respond promptly and appropriately to calls and incidents.
• Maintain accurate and complete dispatch and security logs.
• Provide effective leadership and direction to assigned security staff.
• Communicate significant issues promptly to management.
• Maintain professional relationships with guests, employees, competitors, vendors, and emergency personnel.
• Consistently follow Road America security procedures and policies.

This position plays an important role in maintaining a safe and secure environment at Road America, particularly during overnight hours when management and other departments may have limited staffing on property.