ZipRecruiter

Log In

Ritz-Carlton
Ritz-Carlton

60 Ritz-Carlton Reservation Agent Jobs Hiring Near You

The Ritz-Carlton Yacht Collection

NY · On-site

$50 - $70/hr

Conduct daily interaction audits of the reservation team to ensure compliance with company goals and The Ritz-Carlton Gold Standards.* Communicate results and feedback from Quality Call Assessments ...

New

Marriott

Reservations Agent

Lahaina, HI

$16.75 - $20.75/hr

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create ...

Marriott International

Reservations Agent

Lahaina, HI · On-site

$32.89/hr

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... About the Team At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and ...

Marriott

Part Time Reservations Agent

Portland, OR · On-site

$17 - $21.25/hr

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create ...

Marriott

Spa Reservations Agent

Santa Barbara, CA · On-site

$17.25 - $21.50/hr

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone ... At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create ...

The Ritz-Carlton Yacht Collection

$80 - $150/hr

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an ... each reservation effectively * Maximizes opportunities to increase sales revenue by offering ...

New

The Ritz-Carlton Yacht Collection

NY · On-site

$80 - $150/hr

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an ... each reservation effectively * Maximizes opportunities to increase sales revenue by offering ...

New

next page

Showing results 1-20

All JobsRitz-Carlton JobsRitz-Carlton Reservation Agent Jobs

Ritz-Carlton Jobs Information

Do workers at the Ritz-Carlton get paid breaks?

No. Most people don’t get paid breaks.
75% of people say they don’t get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Does the Ritz-Carlton pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between January 2025 and August 2026.

At the Ritz-Carlton, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
46% of people say they have to use vacation days when they’re out sick.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from the Ritz-Carlton affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at the Ritz-Carlton?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 81% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at the Ritz-Carlton worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and April 2026.

Do the Ritz-Carlton workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it for the Ritz-Carlton workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at the Ritz-Carlton?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Do the Ritz-Carlton managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at the Ritz-Carlton spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at the Ritz-Carlton?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Ritz-Carlton job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and November 2025.

Is working at the Ritz-Carlton good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at the Ritz-Carlton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at the Ritz-Carlton get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at the Ritz-Carlton?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at the Ritz-Carlton enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at the Ritz-Carlton recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at the Ritz-Carlton?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at the Ritz-Carlton?

Only some people are given support to advance their career here.
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think the Ritz-Carlton’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
62% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how the Ritz-Carlton is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Reservation Agent jobs?

Quality Assurance Specialist (Contact Center)

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Re-posted 8 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury


Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

As part of Global Reservation Services, the Quality Assurance Specialist will continuously audit and monitor the Reservations Team to ensure the highest level of customer delivery in our contact centers.

Essential Functions
  • Conduct daily interaction audits of the reservation team to ensure compliance with company goals and The Ritz-Carlton Gold Standards.
  • Communicate results and feedback from Quality Call Assessments and detail areas to develop for US and EU offices.
  • Ensure the quality audit matrix is updated and records are kept accurate.
  • Complete Quality Action Plans when required.
  • Develop policies and procedures for the department and standard operating procedures.
  • Demonstrate the ability to answer detailed questions regarding the product and systems.
  • Maintain courteous & professional telephone etiquette at all times.
  • Develop and maintain positive working relationships with all departments.

Competency


Education: Minimum 2-year college degree or 3 years of experience equivalent
Skills & Experience:

  • Minimum 2 years of Customer Service and Sales experience required, ideally from a Quality background
  • Possess excellent written & verbal communication skills with the ability to convey information in a clear, concise manner
  • Attention to detail with an analytical approach
  • Strong organizational skills essential for multitasking
  • Ability to learn and utilize the reservation system
  • Must commit to delivering a high level of customer service
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, OneNote, and Outlook) and the ability to learn new systems quickly
  • Ability to maintain positive, pleasant behavior while engaging customers & colleagues
  • Ability to learn and understand policies & procedures for reservations & groups to efficiently handle both areas
  • Demonstrate the service values of The Ritz-Carlton at all times


Expected Hours of Work

  • Full-time (40-hour work week) with occasional Saturdays
  • International travel may be required

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Apply