Riptide Communications

Company Description

Company Description

Riptide is Canada's top-rated fulfillment and 3PL partner serving e-tailers, retailers and wholesalers with a specialized focus in the Canadian decorative plumbing and home improvement sectors. Riptide’s deep understanding of the market’s unique needs cultivates strong and lasting partnerships with world class manufacturers while allowing for an unparalleled fulfillment and customer experience. Riptide’s partners rely on our team to seamlessly and reliably inventory, process, fulfill and immediately deliver product – with the manufacturer’s brand integrity and customer satisfaction top of mind at each step.

Riptide is a division of EMCO Corporation, a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products providing sustainable solutions for our customers and communities for over 120 years. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. 

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. 

Why Join Our Team? 

Riptide Fulfillment Corporation offers a unique business model in omni-channel distribution, warehousing, fulfillment and B2C ecommerce. Working with customers that range from residential, wholesaler, and key e-tailer markets, Riptide is one of Canada’s largest most relied upon partners in the decorative plumbing and home improvement spaces. Within Riptide and as part of the EMCO network, we have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way! 

In addition, we will offer you: 

• Great mentors and on-the-job training 

• Growth potential with competitive salary, benefits, and profit sharing 

• A career with a solid, stable company with strong core values 

• Participation in our pension plan with employer contributions 

• Work-life balance and flex time 

Job Description

As a Strategic Development Program Trainee, you will progress through a 4 phased program to learn every aspect of our business from shipping and receiving, to warehousing and fulfillment, to sales, operations, purchasing, account management and everything in between. 

Additional duties will include: 

Phase 1 -Warehouse and Customer Service  

•  A focus on inventory management, warehousing procedures, project quoting, invoicing, shipping and receiving, returns management and customer service, e-channel fulfillment and SLA performance.  

Phase 2 –  Supplier Relationships and Procurement 

• A focus on problem solving, relationship building and bridging customers and vendors needs, data analysis and demand forecasting, supplier development and managing world class service across the board.   

Phase 3 – Account Management and Proactive Sales  

• A focus on business development, channel development, and sourcing sales, expanding the customer base of the business and creating strong customer and supplier partnerships.  

Phase 4 – Leadership and Operations 

• A focus on developing leadership competencies, supporting the team through coaching and mentoring, and setting vision and strategy. 

Qualifications

• College and/or University degree 

• Positive attitude and results oriented mindset 

• Desire to continuously learn and grow 

• Excellent customer service and organizational skills 

• Possess a strong work ethic and a high standard of integrity 

• Ability to work well independently and in a team setting 

• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates 

• Proficient in Microsoft Office software 

Additional Information

Salary Range: $42,000 – 50,000 Plus Profit Sharing 

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. 

Riptide uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.  

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Riptide uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.