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Navigation Solution Consultant

ABOUT THE ROLE

The Navigation Solution Consultant at Rightway is a subject matter expert (SME) who serves as the cornerstone of technical, clinical and strategic expertise during client engagements. This role is pivotal in ensuring Rightway’s most sophisticated clients fully understand and realize the value of our Navigation and Unity (PBM & Navigation) solutions. From RFPs, pitch meetings to finalist discussions, the Navigation Solution Consultant demonstrates mastery of our solution offerings, articulating their benefits and strategic impact for our clients. Collaborating across teams, this individual plays a key role in commercial activities, client satisfaction, operational excellence, and Rightway’s market leadership.

WHAT YOU’LL DO

• Represent Rightway as a subject matter expert during client interactions, including high-stakes pitch meetings and finalist discussions, showcasing a deep understanding of our Navigation solutions and their strategic benefits.
• Support the proposals team by contributing to RFP responses.
• Collaboration with the Navigation and Unity delivery leadership to ensure strong knowledge of current and ever-evolving service model.
• Provide insights to the marketing and partnership teams as a subject matter expert.
• Conduct interactive workshops with clients to identify current issues and needs, brainstorm potential solutions, and propose actionable plans for future enhancements.
• Develop comprehensive materials and resources to empower the sales team, fostering knowledge sharing and operational efficiency.
• Design impactful client demos that resonate with diverse client needs and effectively showcase the value of Rightway’s Navigation solutions. Collaborate with sales support roles and technical teams to create a Unity demo and pitch.
• Act as a conduit between product marketing and sales enablement, ensuring cohesive messaging, tools, and strategies that enhance client engagement.
• Provide clinical and technical leadership and insights throughout the client lifecycle, from discovery and design to implementation and ongoing optimization.
• Collaborate with internal teams to gather feedback on product offerings and ensure alignment with sophisticated client requirements and market trends.
• Support enablement efforts, equipping the sales team with the necessary resources to engage clients effectively and efficiently.
• Continuously refine solution expertise by staying up to date on market dynamics, market intelligence, client needs, and emerging technologies within the Navigation space.

WHO YOU ARE

• Bachelor of Science degree in healthcare, technology, or a related field; advanced degree preferred.
• 4-8 years of experience in Navigation solutions, healthcare IT, or a related role, with a proven ability to engage and guide sophisticated clients through complex discussions.
• Expertise in Navigation operations and their strategic application to client needs.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong presentation skills, with experience leading client-facing discussions and tailoring messaging to meet diverse client needs.
• Analytical and solution-oriented mindset, with a track record of translating complex requirements into actionable solutions.
• Proactively requests feedback from internal stakeholders on a regular basis and incorporates.

IDEAL

• Experience with enterprise-level healthcare solutions and interoperability frameworks.
• Familiarity with Rightway’s product offerings and how they address client challenges.
• Clinical background and experience desired, preferably Registered Nurse.

COMPENSATION:

Base Salary: $113,000 - $146,000

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate gritChanging healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.