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Job Summary:

The role's primary responsibility is ensuring staff execution of tasks in a compliant manner associated with Richter's policies and procedures. The Associate Manager will provide leadership to team members and positively impact the accurate and timely billing and collection processes for Richter's revenue cycle clients.

Responsibilities:

• Monitors daily staff activities, assigns A/R follow up tasks, reviews daily denials management activity, ensures timely billing and claims processing, communicate clearly staff expectations, etc.
• Reviews client accounts receivables to identify payers for focused staff follow-up and assigning focused project work
• Acts as the liaison between client representatives and staff when there is a need for escalation
• Identifies staff members who are non-compliant with Richter policies and procedures and help identify the proper action plans that will assist the staff in course correction
• Escalates and quantifies issues to the Manager when items require immediate attention including staffing deficiencies, client workflow gaps, and any item that would require process improvement or create risk to Richter process
• Works with Manager to create a strategic plan to complete tasks of the billing specialist in the event of staff shortage or immediate need
• Meets regularly with staff to review tasks and obtain feedback to ensure understanding of workflow and areas of concerns that may require additional training
• Reviews regularly reports and dashboards to ensure that performance targets are being met
• Analyzes client data and identify trends within the revenue cycle process to provide feedback to our clients and team members
• Provides input to the Manager to assist in the creation of the Client Management letter including understanding of Richter activities for the prior month
• Works with senior leadership in recruiting, onboarding, and performance evaluations of team members including testing of technical skills and ability to perform assigned tasks based on Richter processes
• Supports the development of training & job aids, utilized daily to ensure understanding of Richter processes
• Ensures skill sets are updated through continuing education of the long term post-acute care revenue cycle industry including seminars, articles, and review of payer related updates
• Performs other duties as assigned

Qualifications:

• High School Diploma or equivalent required, Associates Degree preferred
• Supervisory experience preferred but not required
• Five years of billing experience in the Post-Acute Care setting (SNF, Home Health, and Hospice)
• Post-Acute Care billing software knowledge preferred
• An extensive knowledge of billing and collections requirements, claims procedures, regulations, and guidelines that pertain to LTPAC healthcare providers
• Ability to make decisions and communicate with team members effectively
• Must communicate tactfully with all Richter employees, residents of client facilities, family members, visitors, government agencies, and the general public
• Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices
• Must possess a high degree of attention to detail and best practice as it relates to revenue cycle management
• Computer literacy skills, including Microsoft Excel and Word Requirements:
• Must be able to remain in a stationary position for long periods of time, including neck rotation and sitting for long periods of time
• Constantly operates a computer and other office productivity machinery
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to lift 30 lbs.

All Richter employees agree to be bound by applicable company policies, including confidentiality, security, appropriate standards of conduct, etc., which are customary and standard across most companies for compliance and the assurance of a safe and productive work environment. This offer is contingent upon the successful completion of a background check and drug screening. Further details will be provided to you soon.