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At ReturnPro, we are revolutionizing the way returns and refurbishments are handled. With decades of experience in reverse logistics and refurbishment, we have evolved into a mission-driven company dedicated to sustainability, innovation, and zero waste. Our expertise spans a wide range of product categories, including tools, electronics, appliances, and more, with the goal of repairing and repurposing every item we receive.

As a leader in the refurbishment industry, ReturnPro is committed to creating scalable systems that maximize economic value while prioritizing environmental responsibility. Our mission is to redefine the lifecycle of returned products, transforming waste into opportunity and fostering a sustainable future.

We are seeking a Process Improvement Engineer to join our growing team at our Miami, Florida headquarters or Dallas/Fort Worth and lead the charge in optimizing repair processes, training teams, and achieving our zero-waste vision.

Repair Process Development:

• Design, implement, and optimize scalable repair systems for a wide range of products (tools, electronics, appliances, etc.), ensuring items can be refurbished effectively and returned to the market.

• Create comprehensive workflows that streamline repair tasks from intake to quality control.

• Develop innovative repair techniques for items of varying complexity, focusing on efficiency, durability, and cost-effectiveness.

Cost-Benefit Analysis:

• Conduct detailed economic feasibility studies for repairs, ensuring that processes maximize profitability while maintaining quality and sustainability standards.

• Continuously analyze the ROI of repair operations and identify areas for improvement.

Documentation and Training Systems:

• Develop clear, user-friendly documentation, standard operating procedures (SOPs), and training materials to guide team members with minimal prior experience.

• Build and maintain an organizational structure that empowers teams to perform repairs independently and effectively.

Sustainability Advocacy:

• Champion ReturnPro’ s mission of zero waste by driving repair-first practices and reducing the need for replacements.

• Integrate sustainable principles, such as lifecycle assessments and material reuse, into all aspects of the repair process.

Technical Leadership:

• Provide expertise in material science, failure analysis, and repair techniques across multiple categories of products.

• Leverage advanced tools like CAD software, automation systems, and data analytics to enhance process efficiency and innovation.

• Drive the integration of technology, including robotics and custom tools, to improve precision and reduce turnaround time.

Collaboration and Problem-Solving:

• Partner with cross-functional teams to identify bottlenecks in repair operations and implement solutions.

• Act as a mentor and trainer to team members, fostering a collaborative and innovative culture.

• Degree in mechanical engineering or a related field.

• Proven experience in repair, refurbishment, or manufacturing process optimization.

• Strong understanding of repair techniques for tools, electronics, and appliances.

• Proficiency with CAD software (e.g., SolidWorks, AutoCAD, CATIA) and experience with prototyping and testing.

• Knowledge of lean manufacturing, Six Sigma, and other process improvement methodologies.

• Experience conducting cost-benefit analyses and ROI assessments for repair operations.

• Exceptional documentation and organizational skills, with the ability to translate complex processes into actionable steps for diverse teams.

• Passion for sustainability, zero waste, and environmentally conscious business practices.

• Excellent problem-solving skills, adaptability, and a results-driven mindset.

Who You Are:

• You are a hands-on innovator who thrives on solving complex repair challenges.

• You are passionate about creating systems that empower teams and make sustainability an achievable reality.

• You believe in the power of repair to reduce waste and create economic value.

• You are excited to work in a fast-paced, mission-driven environment where your contributions directly impact the world.