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Restore Hyper Wellness Rhws017

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Assistant General Manager Kirkland

Restore Hyper Wellness - RHWS017

Kirkland, WA

$25 - $30/hr

Full-time

Medical, PTO

Re-posted 25 days ago

Job description

Benefits:
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
Assistant General Manager (AGM)

Location: Kirkland
Classification: Full-Time / Hourly + Commission
This position focuses on optimizing the front-of-house experience, driving membership and service sales, and ensuring efficient daily operations. The Assistant General Manager (AGM) serves as a bridge between sales, operations, and marketing, ensuring every client receives a consistent, high-touch experience aligned with Restore's mission.

Key Responsibilities
People Leadership & Development -Restore Expert Team

  • Oversee hiring, onboarding, scheduling, and performance management for all Restore Experts
  • Conduct regular 1:1s, team meetings, and ongoing training to develop a high-performing front-of-house team.
  • Coach staff on membership sales, service recommendations, client engagement, and SOP adherence.
  • Foster a fun, professional, and client-centered studio culture.

Client Experience & New Client Journey

  • Own the First-Time Visitor/Client Journey, including consultations, tours, and membership conversion.
  • Ensure follow-up touchpoints (texts, calls, emails) are executed consistently post-first visit.
  • Partner with specialty teams to create a seamless handoff between front desk and medical//esthetic teams.
  • Lead Restore Experts in delivering exceptional service during check-in, handoffs, scheduling, and retail interactions.

Operational Excellence & Sales Leadership

  • Oversee completion of daily studio operations: opening/closing procedures, inventory, cleanliness, and scheduling.
  • Monitor and drive front-end KPIs: membership conversion, first-time visitor conversion, rebooking %, average ticket, and services per client.
  • Lead execution of franchise initiatives targeted toward the non-specialty team.
  • Partner with ownership and General Manager to ensure studio-wide performance goals are met.

CRM & Community Engagement

  • Execute local marketing campaigns in coordination with ownership and General Manager.
  • Oversee CRM and responses from digital marketing touchpoints (mass texts, email blasts, client journeys).
  • Support event execution, community outreach, and lead generation initiatives to drive new client traffic.

Qualifications

  • 1-3 years of management experience in sales, marketing, or retail/service industries.
  • Strong sales background with a track record of hitting membership and service targets.
  • Excellent communication and organizational skills.
  • Passion for wellness and helping people improve their lives.
  • Flexible schedule including weekends and occasional evenings for events.

Benefits

  • Health Coverage: Medical insurance (Full-Time, effective within 60 days).
  • Paid Time Off (PTO): Available for Full-Time team members.
  • Wellness Perks: Complimentary and discounted Restore services.
  • Compensation: Bonus opportunities.
  • Career Growth: Pathways to advance within Restore's leadership structure.

Employment Type: FULL_TIME

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