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Resolve Pain Solutions

60 Resolve Pain Solutions Jobs Hiring Near You

Resolve Pain Solutions

New Patient Coordinator

Marrero, LA · On-site

$16 - $21/hr

Pain management or specialty practice experience. * Familiarity with enterprise phone systems. * Prior call center or referral coordination background. Performance Expectations * Same-day referral ...

Resolve Pain Solutions

New Patient Coordinator

Marrero, LA · On-site

$16 - $21/hr

Pain management or specialty practice experience. * Familiarity with enterprise phone systems. * Prior call center or referral coordination background. Performance Expectations * Same-day referral ...

Resolve Pain Solutions

Front Desk Receptionist

Baton Rouge, LA · On-site

$13 - $16.75/hr

Spine Diagnostic is looking for a Receptionist to join our team in our Baton Rouge office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will ...

New

Resolve Pain Solutions

Front Desk Receptionist

Baton Rouge, LA · On-site

$11.75 - $15/hr

Receptionist Position Spine Diagnostic is looking for a receptionist to join our team in our Baton Rouge office. The receptionist will greet and assist visitors and clients of the organization. The ...

New

LanceSoft

Operations Clerk-I

San Francisco, CA · On-site

$28 - $29/hr

Launch new customers on the product, resolve pain points, and ensure great onsite experience Be a ... Ability to effectively articulate issues, understand problems and implement solutions while ...

LanceSoft

Operations Clerk-I

San Francisco, CA · On-site

$28 - $29/hr

Launch new customers on the product, resolve pain points, and ensure great onsite experience Be a ... Ability to effectively articulate issues, understand problems and implement solutions while ...

Lancesoft

Operations Clerk-I

San Francisco, CA · On-site

$28 - $29/hr

Launch new customers on the product, resolve pain points, and ensure great onsite experience Be a ... Ability to effectively articulate issues, understand problems and implement solutions while ...

eTeam

Operations Clerk-I

Denver, CO · On-site

Launch new customers on the product, resolve pain points, and ensure a great onsite experience ... Ability to effectively articulate issues, understand problems and implement solutions while ...

eTeam Inc

Operations Clerk-I

Denver, CO · On-site

Launch new customers on the product, resolve pain points, and ensure a great onsite experience ... Ability to effectively articulate issues, understand problems and implement solutions while ...

HireTalent

Operations Clerk-I

San Francisco, CA · On-site

Launch new customers on the product, resolve pain points, and ensure great onsite experience * Be a ... solutions while managing multiple projects * Passionate about people management and building ...

eTeam Inc

Operations Clerk-I

New York, NY · On-site

Launch new customers on the product, resolve pain points, and ensure great onsite experience. * Be ... Ability to effectively articulate issues, understand problems and implement solutions while ...

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Resolve Pain Solutions Jobs Information

Infographic showing various job openings at Resolve Pain Solutions in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

New Patient Coordinator

Resolve Pain Solutions

Marrero, LA • On-site

$16 - $21/hr

Full-time

Re-posted 20 days ago

Job description

Position Summary 

The New Patient Scheduler / Referral Coordinator is responsible for converting all new patient referrals into scheduled visits by accurately processing referrals, contacting patients promptly, and ensuring all documentation and insurance requirements are complete. This role is critical to practice growth, access, and patient satisfaction, serving as the first impression for new patients entering the practice. 

Key Responsibilities 

Referral Processing & Workflow 

  • Receive and process all new patient referrals. 

  • Enter referrals into ReferralMD and eClinicalWorks accurately and same day. 

  • Review referrals for completeness including: 

  • Diagnosis 

  • Insurance information 

  • Required clinical documentation 

  • Assign referrals to appropriate providers and locations based on scheduling guidelines. 

Patient Outreach & Scheduling 

  • Contact new patients within same business day when referrals are received. 

  • Schedule initial consultations following provider-specific templates and access standards. 

  • Educate patients on appointment expectations, required documentation, and arrival instructions. 

  • Send appointment confirmations via phone, text, or portal. 

Insurance Verification & Authorization 

  • Verify insurance benefits and referral requirements. 

  • Identify authorization needs and route cases appropriately. 

  • Ensure appointments are not scheduled without required approval when applicable. 

Documentation & System Accuracy 

  • Document all patient contact attempts in ReferralMD and eClinicalWorks. 

  • Maintain accurate patient demographics and referral source tracking. 

  • Ensure clean handoff to front desk and procedure scheduling teams. 

Performance Metrics & Accountability 

  • Meet or exceed access benchmarks: 

  • <5 days from referral received to scheduled. 

  • ≥50% referral-to-visit conversion (goal ≥70% best-in-class). 

  • Monitor and manage referral aging daily. 

  • Participate in reporting and performance improvement initiatives. 

Required Skills & Qualifications 

  • Minimum 1 year of experience in medical scheduling, call center, or patient access role. 

  • Experience with: 

  • eClinicalWorks (preferred) 

  • ReferralMD(preferred)  

  • Strong knowledge of insurance types (commercial, Medicaid, WC, Medicare). 

  • Exceptional phone etiquette and patient communication skills. 

  • Highly organized with strong attention to detail. 

Preferred Qualifications 

  • Pain management or specialty practice experience. 

  • Familiarity with enterprise phone systems. 

  • Prior call center or referral coordination background. 

Performance Expectations 

  • Same-day referral entry and patient outreach. 

  • Accurate referral documentation with minimal rework. 

  • Consistent compliance with SOPs and provider scheduling rules. 

  • High patient satisfaction with intake and scheduling process. 

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