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Member Services Representative 5AM - 9AM / Fitness Trainer

Planet Fitness

Gainesville, FL • On-site

$14/hr

Other

Re-posted 5 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

5AM - 9AM Member Services Representative / Fitness Trainer

The 5AM - 9AM Member Services Representative / Fitness Trainer is a hybrid position responsible for creating a positive start to the day and the overall member experience through customer service excellence directed toward valued members, prospects, and guests. The Fitness Trainer element of this position may be responsible for running Planet Fitness group fitness programs (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. New or aspiring personal trainers are welcome to apply!

Benefits

Employee discounts, free uniforms, opportunity for advancement, training & development, wellness resources

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including, but not limited to:
  • Daily Open - Brand Excellence
  • Answer phones with candor and cordiality
  • Assist with a variety of questions.
  • Warmly greet and direct new and existing members, guests, and prospects
  • Eager to engage new member enrollment
  • Tours
  • Member account maintenance
  • Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.
  • Assure club cleanliness and order
  • Periodically conduct Planet Fitness PE@PF programs, including creating and following schedules
  • Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment
  • Create bi-weekly updates consisting of a variety of exercises.
  • Meet class requirements based on club size and member traffic
Qualifications/Requirements
  • Customer service and/or fitness experience preferred
  • Basic computer proficiency
  • A passion for people, fitness, and health
  • Upbeat and positive attitude!
  • Punctuality and reliability is mandatory
  • Exceptional customer service skills
  • Consistently demonstrates a positive and professional way with members and co-workers
  • Exceeds member expectations
  • Strong listener. Ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions
  • Use appropriate behavior and language
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older
Physical Demands
  • Continual standing, walking, and often speaking during shift.
  • Must be able to lift up to 50 pounds (lbs.) on occasion.
  • Materials Safety; proper use and personal protection equipment.

Compensation: $14.00 per hour

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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