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Relay Express
Relay Express

5 Relay Express Jobs Hiring in Ohio

Relay Express, Inc

Warehouse Associate

Fairfield, OH · On-site

$18 - $20/hr

Warehouse Operations Manager Relay Express, a leading logistics company, is seeking a detail-oriented and proactive Warehouse Associate to join our dynamic team. As a Warehouse Associate, you will be ...

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Infographic showing various job openings at Relay Express in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Success & Brand Engagement Specialist

Relay Express, Inc

Fairfield, OH

$20 - $24/hr

Full-time

Re-posted 22 days ago

Job description

Position: Customer Success amp; Brand Engagement Manager
Location: Cincinnati, OH
Reports to: Director of Revenue Operations
About Relay Express
Relay Express is a Midwest-based same-day logistics and transportation company with over 39 years of experience providing dependable, customer-focused delivery solutions. With seven branch locations and 24/7 live operations, our team prides itself on reliability, responsiveness, and building lasting relationships that keep our customers moving forward.
Position Overview
We’re looking for a Customer Success amp; Brand Engagement Manager to be the connection point between our customers, operations team, and the Relay Express brand.
This position blends relationship management, communication, and marketing engagement — ensuring every customer touchpoint reflects the professionalism and care that define Relay Express.
The ideal candidate is organized, service-driven, and confident handling multiple priorities — from answering phones and entering customer orders to engaging our community online through marketing and social media initiatives.
Key Responsibilities
Customer Success amp; Relationship Management - Serve as a primary point of contact for customer inquiries, order entry, and service updates.
- Answer phones and respond promptly and professionally to customer calls and emails.
- Accurately enter and manage delivery orders in our system with attention to detail and follow-through.
- Build and maintain long-term relationships through proactive communication and support.
- Collaborate with operations and dispatch to ensure customer expectations are met and exceeded.
- Track and analyze customer feedback to improve service quality and retention.
Brand Engagement amp; Marketing - Manage Relay Express’s social media platforms and campaigns to strengthen brand awareness and engagement.
- Develop creative, engaging content that highlights our services, team, and community involvement.
- Partner with leadership to plan and execute marketing initiatives, customer spotlights, and event promotions.
- Monitor engagement metrics and trends to evaluate performance and recommend growth opportunities.
- Uphold brand consistency across all customer and public communications.
Internal Collaboration - Work cross-functionally with sales, operations, and compliance to ensure smooth communication and alignment.
- Support internal culture and communication initiatives, including newsletters and team events.
Qualifications
  • Experience in customer success, account management, or marketing communications preferred but not required.
  • Strong interpersonal and written communication skills with a professional phone presence.
  • Proficiency in Microsoft Office and experience with CRM or order-entry systems preferred.
  • Experience with social media management tools and basic content creation (e.g., Canva, Meta Business Suite).
  • Excellent organization and multitasking skills with high attention to detail.
  • Positive, team-oriented mindset with a passion for service and brand grow

Apply