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ICONMA, LLC

Desktop Support

Manhattan, NY · On-site

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) * Order Management Systems (OMS) / Execution Management Systems (EMS) * Support Microsoft 365 and collaboration tools used for ...

ICONMA, LLC

Desktop Support

San Francisco, CA · On-site

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) * Order Management Systems (OMS) / Execution Management Systems (EMS) * Support Microsoft 365 and collaboration tools used for ...

Tech Digital Group

Desktop Support

New York, NY

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) Order Management Systems (OMS) / Execution Management Systems (EMS) Support Microsoft 365 and collaboration tools used for ...

ICONMA, LLC

Desktop Support

Bellingham, MA · On-site

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) * Order Management Systems (OMS) / Execution Management Systems (EMS) * Support Microsoft 365 and collaboration tools used for ...

ICONMA, LLC

Desktop Support

Princeton, NJ · On-site

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) * Order Management Systems (OMS) / Execution Management Systems (EMS) * Support Microsoft 365 and collaboration tools used for ...

Beyond SOF

Database Architect (Jr.)

Arlington, VA · On-site

$75 - $105/hr

Understanding/working knowledge of various data sources (e.g., Refinitiv, Crunchbase, Panjiva, NIST NVD, MITRE CVE, etc.) Education and Experience * A minimum of a Bachelor's degree from an ...

ICONMA, LLC

Desktop Support

Wilmington, DE · On-site

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) * Order Management Systems (OMS) / Execution Management Systems (EMS) * Support Microsoft 365 and collaboration tools used for ...

Tech Digital Group

Desktopp Support

Wilmington, DE

Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) Order Management Systems (OMS) / Execution Management Systems (EMS) Support Microsoft 365 and collaboration tools used for ...

Embtel Inc

Senior Java/J2EE Developer

San Diego, CA · On-site

$60.75 - $77.50/hr

Good to know Fix Messaging or Refinitiv * Some knowledge on SQL- Oracle DB and MongoDB Domain Skills: * Must have Capital and Banking Domain Process Skills: * Well Versed with Agile Process and Tools ...

Tech Digital Group

Desktop Support

Wilmington, DE

Investment Applications & Market Data Support Provide basic L1 support for investment management applications like: • Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms) • ...

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Desktop Support

ICONMA, LLC

Manhattan, NY • On-site

Full-time

Medical

Re-posted 7 days ago

Job description

Our Client, an IT Services and Consultant company, is looking for a Desktop Support for their New York, NY location.
Responsibilities:
  • Service Delivery & Field Service Operations
  • Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
  • Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
  • Support time-critical incidents aligned to market cycles.
  • Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
  • Coordinate with cross functional IT teams for priority issue resolution
  • Support for back-office users and new joiner onboarding process.
  • Front Office & VIP Support:
  • Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
  • Priorities issues impacting market data feeds, order execution, and pricing systems.
  • ITSM Process Excellence:
  • Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
  • Ensure accurate ticket logging, categorization (e.g., market data, trading, access), and resolution tracking.
  • Follow ITIL processes, with focus on incident prioritization aligned to investment business impact.
  • End-User Technology & Trading Floor Support:
  • Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
  • Support multi-monitor configurations.
  • Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
  • Manage mobile devices and secure endpoints used for remote portfolio access.
  • Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
  • Investment Applications & Market Data Support:
  • Provide basic L1 support for investment management applications like:
  • Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
  • Order Management Systems (OMS) / Execution Management Systems (EMS)
  • Support Microsoft 365 and collaboration tools used for investment research and reporting.
  • Stakeholder & Relationship Management:
  • Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
  • Provide real-time updates during critical incidents impacting portfolio or trading activities.
  • Build strong relationships with investment teams and operations stakeholders.
  • Ensure high user satisfaction through responsive and proactive support.
  • Continuous Improvement & Operational Efficiency:
  • Identify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems.
  • Improve first-time fix rates for front-office issues.
  • Maintain and contribute to existing knowledge bases.
  • Support process optimization aligned to asset management workflows.
  • Gen AI Implementation:
  • Leverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions
  • Use AI-powered dispatch tools for optimized technician allocation.
  • Support automation in asset tracking and service reporting.
  • Drive adoption of AI-enabled deskside support tools to improve user experience.
 
Requirements:
  • 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
  • Experience supporting portfolio managers, traders, and research teams
  • Exposure to market-sensitive, time-critical environments
  • Technical Skills:
  • Strong Windows desktop and endpoint support expertise
  • Multi-monitor and high-performance workstation setup
  • Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
  • Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
  • Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
  • Process & Tools:
  • ITSM tools such as ServiceNow, Jira or equivalent
  • Incident prioritization based on investment business impact
  • Knowledge of SLA-driven support in financial environments
  • Soft Skills:
  • Strong stakeholder engagement
  • Ability to operate in high-pressure, market-driven environments
  • Excellent problem-solving and decision-making skills
  • Clear and confident communication under pressure
  • High level of ownership, attention to detail, and accountability
  • Years of Experience: 5.00 Years of Experience
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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