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Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes. * Experience with updating and creating complex voice dial plans within Oracle Session Border ...

Reliasource

UC Engineer

Washington, DC

Line Appearances DID vs non-DID Main Line / Back Line Required Device Voicemail IVR Port List E911 ELINs E911 Emergency Contact Information E911 RedSky User datao Document call flow(s) and provide ...

Reliasource

UC Engineer

Washington, DC

... RedSky User data o Document call flow(s) and provide meeting notes to update workbook with data captured and provide to the Iron Bow PM within 3 business days o Under the Iron Bow Lead Engineer ...

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Redsky Jobs Information

Infographic showing various job openings at Redsky in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Telecom Administrator

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Re-posted 20 days ago

Job description

Job Title:  Telecom Administrator

Location:  Charlotte, NC
 
JD:
  • System Administration & Support
    • Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.
    • Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.
    • Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Kari’s Law, Ray Baum Act).
    • Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.
    • Respond to telecom-related support requests, resolve incidents, and document solutions.
  • Monitoring & Maintenance
    • Monitor system performance and availability using diagnostic tools.
    • Perform regular system health checks, backups, and updates.
    • Coordinate with vendors for hardware/software updates and service issues.
  • User Access & Provisioning
    • Provision and deprovision users, manage permissions, and update call routing as needed.
    • Maintain telecom documentation, change logs, and inventory records.
  • Compliance & Security
    • Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).
    • Assist with implementing security protocols and compliance standards.
  • Collaboration & Training
    • Work closely with IT teams, business units, and external vendors.
    • Provide training and support to end users and other technical staff.
 

Required Skills & Qualifications

  • Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.
  • Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
  • Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
  • Strong troubleshooting and diagnostic skills.
  • Excellent customer service, communication, and documentation abilities.
  • Ability to multitask and resolve issues under pressure.

Education & Certifications:

  • Associate degree in information technology, telecommunications, or related field (or equivalent work experience).
  • Certifications such as CompTIA Network+, Cisco CCNA, or Avaya certifications are preferred.
 

Preferred Experience

  • Supporting multi-site or hybrid work environments.
  • Experience with enterprise VoIP analytics and contact center technologies.
Knowledge of scripting (PowerShell, Python) for automation