Recovery Monitoring Solutions
Recovery Monitoring Solutions

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Recovery Monitoring Solutions Jobs Information

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    Infographic showing various job openings at Recovery Monitoring Solutions in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
    Customer Service Rep (Criminal Justice)

    Customer Service Rep (Criminal Justice)

    RECOVERY MONITORING SOLUTIONS CORPORATION

    Corpus Christi, TX โ€ข On-site

    $13.25 - $18/hr

    Other

    Posted 6 days ago


    Recovery Monitoring Solutions rating

    3.3

    Company rating: 3.3 out of 10

    Based on 7 frontline employees who took The Breakroom Quiz

    411th of 428 rated business services


    Job description

    Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
    POSITION SUMMARY
    A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.
    ESSENTIAL FUNCTIONS:

    1. Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
    2. Schedules orientation and installation appointments for all new referrals and maintenance appointments.
    3. Manages daily communication and equipment alerts and maintenance items.
    4. Maintains cleanliness of inactive equipment.
    5. Creates individual customer accounts and tracks participant as well as taking payments for services provided.
    6. Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
    7. Other duties as assigned.
    BASIC QUALIFICATIONS:
    1. 1 year of proven customer service experience.
    2. Strong verbal and written communication skills and excellent interpersonal skills.
    3. Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
    4. Clean background and able to pass a drug screening
    5. Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
    6. Valid driver's license and reliable transportation if needed to travel to nearby offices.
    KNOWLEDGE, SKILLS, ABILITIES:
    1. Perform data entry
    2. Proficient with Microsoft Office Suite and G Suite.
    3. Effective verbal and written communication skills required.
    4. Clear criminal background preferred

    EEOC DISCLAIMER:
    Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies
    with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
    Monday - Friday 8am-5pm Weekends as needed