Readwest

Program Coordinator Job Purpose: 

Serves as the frontline telephone and personal greeting to the public, volunteers and clients; explains ReadWest’s services to everyone who needs information; recruits volunteers to train as tutors; conducts volunteer orientation and tutor trainings; matches volunteers with students in a timely manner; supports volunteer/student match by frequent contact with volunteer; creates and maintains volunteer and student paper and electronic files; conducts student intakes and evaluations; works as a team with ReadWest staff and volunteers to maintain a friendly, supportive environment.

Program Coordinator Job Duties:

·        Welcomes visitors, volunteers, and clients by greeting them, in person or on the telephone; answering inquiries; refers to other literacy programs and community resources as needed.

·        Conducts English Language Learner, Adults Building Literacy and HSE student intakes, orientations, and assessments.

·        Creates paper and electronic records, updating with status changes and information.

·        Recruit volunteers to satisfy program needs. Minimum of 60 new volunteer tutors per fiscal year.

·        Assists with setting up the volunteer tutor trainings and prepares materials.

·        Matches volunteers with students in a timely manner, re-matching as necessary. 80 matches annually

·        Facilitates online and in-person group classes and supports group tutors.

·        Works with schools and business to provide ESL classes for parents and employees.

·        Maintains and supports volunteers by frequent personal contact, information and trouble shooting.

·        Assigns Cell-Ed licenses and trains students on how to use. (Will train)

·        Assists in maintaining RW library.

·        Maintains LACES Database. (Will train)

·        Certified Administrator of TABE and CASAS. (Will train)

·        Assists Assessment Coordinator with standardized testing.

·        Must be bi-lingual (English-Spanish)

·        Appreciates and maintains volunteers as the heart of our program.

·        Maintains confidentiality of clients, volunteers, and staff.

·        Assists Executive Director in gathering information for reports.

·        Works as a team with the ReadWest staff to maintain a friendly, supportive environment.

Skills/Qualifications: Telephone Skills, Verbal and Written Communication Skills, Microsoft Office Skills, Data Entry, ZOOM and Communication Platform Skills, Listening, Professionalism, Confidentiality, Volunteer Appreciation, Organization, Handles Pressure, Information Management, Initiative, Self-Directed, Reliability, Must be able to  communicate in Spanish, perform other job related duties as assigned.